Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janna Shantell Collier Perez

Janna Shantell Collier Perez

Panama City ,FL

Summary

Resourceful General Manager driven to cut company costs and boost company revenue through good management of inventory labor and cost control Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience

Work History

Retail Supervisor

Bay Medical Hospital
07.2022 - 02.2023
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demand
  • Successfully drove new product lines to increase annual profits by 25%
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

Assistant Manager

Burger King
03.2022 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency
  • Established performance goals for employees and provided feedback on methods for reaching those milestones

FOH Service Manager

New Orleans Hamburger & Seafood Co.
09.2015 - 03.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Line Cook

Red Fish Grill
10.1998 - 09.2015
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Pastry Chef

Ochsner Medical Center Foundation
12.2005 - 03.2006
  • Maintained well-organized mise en place to keep work consistent.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Created unique daily specials to drive business growth.

Line Cook

Red Lobster
07.1993 - 02.1997
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity

Education

Some College (No Degree) -

Sclafanis Culinary Cooking School Inc.
New Orleans, LA

Associate of Arts -

Crescent City Technical College
New Orleans, LA
05.1993

High School Diploma -

Sarah T.Reed Sr High School
New Orleans, LA
05.1991

Skills

  • Handling service issues and customer complaints
  • Staff Development
  • Time Management
  • Inventory Control
  • Training new staff
  • Food Safety
  • Scheduling and Coordinating
  • Retail Sales
  • Management
  • POS
  • Leadership
  • Cost Control
  • Performance Reviews
  • Strategic planning

Timeline

Retail Supervisor

Bay Medical Hospital
07.2022 - 02.2023

Assistant Manager

Burger King
03.2022 - 07.2022

FOH Service Manager

New Orleans Hamburger & Seafood Co.
09.2015 - 03.2022

Pastry Chef

Ochsner Medical Center Foundation
12.2005 - 03.2006

Line Cook

Red Fish Grill
10.1998 - 09.2015

Line Cook

Red Lobster
07.1993 - 02.1997

Some College (No Degree) -

Sclafanis Culinary Cooking School Inc.

Associate of Arts -

Crescent City Technical College

High School Diploma -

Sarah T.Reed Sr High School

Similar Profiles

CREATE PROFILE
Janna Shantell Collier Perez