Jannat Aitelkadi
Tempe,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Daycare Teacher
St. Timothy Daycare and Preschool
Mesa, AZ
10.2023 - 08.2024
- Ensured safety of all children by monitoring playground equipment use.
- Developed lesson plans and activities to engage children in learning.
- Taught basic language skills including reading readiness, phonics, writing.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Customer Service
Parkside Grille
Chagrin Falls, OH
01.2020 - 06.2024
- Upheld customer service standards throughout each shift.
- Monitored customer service standards across the organization.
- Assisted in troubleshooting escalated customer service issues.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Provided excellent customer service during transactions.
- Provided friendly and courteous customer service.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Provided customer service to ensure guest satisfaction.
Education
High School Diploma -
Chagrin Falls High School
Chagrin Falls, OH05-2033
MBA -
Arizona State University
Tempe, AZ04-2028
Skills
- Behavior Modeling
- Activity Planning
- Lesson Planning
- Approachable
- Conversant in Arabic and English
- CDA License
- Customer Service
- Order Processing
- Money Handling
- Flexible Schedule
- Customer Engagement
- Cash Handling
- Professional Appearance
- Product Recommendations
- Returns and exchanges
- Teamwork and Collaboration
- Positive and professional
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Working out
- Hanging with friends
- Reading
References
References available upon request.
Timeline
Daycare Teacher
St. Timothy Daycare and Preschool
10.2023 - 08.2024
Customer Service
Parkside Grille
01.2020 - 06.2024
High School Diploma -
Chagrin Falls High School
MBA -
Arizona State University
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