Jannatul Morshed
Pflugerville
Summary
Highly motivated, organized, and dedicated Administrative Assistant with 10+ years of experience in office management, providing efficient and effective support as a skilled team leader. Possess extensive expertise in Microsoft Office Suite, experience preparing flawless presentations, assembling facility reports, and maintaining schedules. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative and Medical Assistant
Atlantic Cardiovascular
06.2012 - 02.2018
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Successfully aided with patient examinations and translation at a busy medical clinic.
- Demonstrated expertise in communicating with physicians to accurately record patient information.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Senior Sales Associate
Payless Shoe Source
12.2008 - 01.2012
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Optimized store closing procedures by implementing efficient scheduling and task delegation.
Education
BBA - Finance
Brooklyn College
Brooklyn, NY05-2018
Skills
- Professional and courteous
- Time management
- Multitasking
- Organizational skills
- Scheduling management
- Microsoft Office Suite expertise
- Client and Employee Relations
- Workforce Mentoring and Coaching
- Team Leadership
- Strategic Planning
- Project management
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Administrative and Medical Assistant
Atlantic Cardiovascular
06.2012 - 02.2018
Senior Sales Associate
Payless Shoe Source
12.2008 - 01.2012
BBA - Finance
Brooklyn College
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