Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Janneice Appah

Glen Ridge

Summary

Dynamic leader with a proven track record at Cox Automotive, excelling in staff management and training. Enhanced team performance through targeted development programs and a rewards initiative, boosting employee engagement. Skilled in optimizing processes and improving customer satisfaction, leveraging attention to detail and strong problem-solving abilities to drive operational success.

Highly skilled automotive professional with strong expertise in vehicle inspection and maintenance. Known for precise diagnostic abilities, adherence to safety standards, and thorough knowledge of automotive systems. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and high-quality results. Proven track record in identifying issues, recommending effective solutions, and maintaining operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Vehicle Inspector

Cox Automotive
04.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Set clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development.
  • Developed staff skills through targeted training programs.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Managed diverse team, promoting inclusive work environment.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing requirements.

Supervisor

Cox Automotive
04.2019 - 03.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Set clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development.
  • Developed staff skills through targeted training programs.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Managed diverse team, promoting inclusive work environment.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing requirements.

Quality Inspector Team Leader

Cox Automotive
04.2019 - 03.2025
  • Maintained accurate records of inspection results, providing data-driven insights for process optimization efforts.
  • Managed inventory levels efficiently by accurately tracking materials used daily while also forecasting future needs based upon historical data collected over several years'' worth of past performance records analyzed thoroughly each quarter.
  • Ensured timely completion of all assigned tasks by effectively prioritizing responsibilities and delegating duties as necessary among team members based upon individual strengths/weaknesses identified through ongoing performance assessments conducted peri
  • Conducted regular audits of manufacturing processes, identifying potential risks and recommending improvements to ensure compliance with industry standards.
  • Led a team of inspectors, ensuring consistent adherence to company standards and regulations.
  • Enhanced overall efficiency with thorough training initiatives for new team members on quality inspection techniques.
  • Assisted with the development and implementation of new inspection methods to keep pace with evolving industry trends, maintaining cutting-edge knowledge of best practices within the field at all times for optimal results achieved consistently over time.

Education

Currently In School - Business Management

University of Arizona
Tucson, AZ

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Staff development
  • Team building
  • Relationship building
  • Task delegation
  • Employee development
  • Teamwork and collaboration

Accomplishments

    Certified in NAAA Damage Analysis & Structual Analysis

Certification

Graduate of The Future Leaders Program in 2023, Certified in damage and structural analysis on vehicles

Timeline

Vehicle Inspector

Cox Automotive
04.2019 - Current

Supervisor

Cox Automotive
04.2019 - 03.2025

Quality Inspector Team Leader

Cox Automotive
04.2019 - 03.2025

Currently In School - Business Management

University of Arizona

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Janneice Appah