Jannel Martin
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outbound Customer Survey Specialist
InfoCision
06.2021 - 12.2021
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Caregiver
Home Instead Senior Care
08.2020 - 06.2021
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Event Coordinator/ Labor Worker
Palace Events
05.2016 - 07.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Collected measurements and marked locations as part of project preparations.
- Adhered to company policies, safety procedures and performance standards.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Verified documentation and condition of freight to assure quality standards were achieved.
Nanny
Self Employed Services
01.2016 - 07.2020
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Sandwich Artist
Subway
05.2019 - 09.2019
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
05.2019
Skills
- Data Organization
- Customer Experience
- Data Analysis
- Communications Strategies
- Training Manuals
- Microsoft Office
- Script Reading
- Customer Loyalty
- Technical Support
Certification
First Aid Certification
Languages
patois
Native or Bilingual
Timeline
Outbound Customer Survey Specialist - InfoCision
06.2021 - 12.2021
Caregiver - Home Instead Senior Care
08.2020 - 06.2021
Sandwich Artist - Subway
05.2019 - 09.2019
Event Coordinator/ Labor Worker - Palace Events
05.2016 - 07.2020
Nanny - Self Employed Services
01.2016 - 07.2020
Bloomington High School - High School Diploma,