Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Jannel Stewart-Bernard

Toronto,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Temp Youth Worker

SAMSS
01.2022 - 06.2023
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.

Sales Associate

Foot Locker
03.2010 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sale and Marketing Agent

SMT Direct
01.2009 - 08.2009
  • Partnered cross-functionally to identify marketing opportunities to support brand objectives.
  • Developed corporate communications strategies, programs and projects.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.

Hostess/Server

Rainforest Cafe
09.2006 - 08.2008
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Hospitality And Tourism

Centennial College
Toronto, ON

High School Diploma -

Madonna Catholic Secondary School
Toronto, ON

Business Office Technology

Humber College
Toronto, ON
08.2022

Skills

  • Behavioral Interventions Expertise
  • Educational Activities
  • Special Needs Familiarity
  • Youth Interviewing
  • Program Support
  • Microsoft Office
  • Youth Guidance
  • Supervising Residents
  • Behavioral Skills Development
  • Permanent Placement
  • Maintain Records
  • Housing Navigation

Certification

Valid Drivers license

Valid CPR Certification

Valid Food Handlers Certification

Valid Smart Serve Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Temp Youth Worker

SAMSS
01.2022 - 06.2023

Sales Associate

Foot Locker
03.2010 - 11.2015

Sale and Marketing Agent

SMT Direct
01.2009 - 08.2009

Hostess/Server

Rainforest Cafe
09.2006 - 08.2008

Hospitality And Tourism

Centennial College

High School Diploma -

Madonna Catholic Secondary School

Business Office Technology

Humber College

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Jannel Stewart-Bernard