Jannel Williams
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
5
5
years of professional experience
Work History
Substitue Teacher/Teacher Assistant
Greenwood School District 50
01.2025 - 01.2026
- Managed classroom behavior by enforcing school district policies and procedures to maintain a positive learning environment.
- Collaborated with teachers to develop cohesive lesson plans and instructional goals, enhancing student engagement.
- Assisted students with assignments and provided academic support.
- Implemented emergency protocols to ensure student safety during drills and incidents.
- Communicated with staff, parents, and students to ensure clear understanding of classroom activities and support student success.
Account Specialist/Surgery Scheduler
Prisma Health
01.2024 - 01.2025
- Processed insurance claims for multiple companies, ensuring accuracy and timely resolution.
- Communicated clearly with patients regarding insurance benefits and payment options.
- Established rapport with customers to resolve issues swiftly while adhering to support protocols.
- Developed and maintained strong relationships with key clients to ensure customer satisfaction.
- Monitored account performance, identified issues, and implemented corrective actions to enhance service delivery.
Single Billing Office, Customer Service Specialist
Prisma Health
01.2023 - 01.2024
- Resolved customer inquiries across multiple communication channels, ensuring timely and effective solutions.
- Provided information about health services and insurance coverage options clearly.
- Collaborated with healthcare teams to address patient needs effectively.
- Updated patient records in electronic systems accurately and securely.
- Displayed professionalism in all customer interactions via phone and email, fostering trust and satisfaction.
- Addressed customer inquiries and concerns, delivering quality service that consistently met performance benchmarks.
Banking Customer Service Representative
Teleperformance
07.2021 - 01.2024
- Resolved customer complaints through effective communication and problem-solving, improving overall customer satisfaction.
- Assisted customers with account inquiries and transactions, enhancing their banking experience.
- Conducted follow-up calls to ensure customer satisfaction and retention, fostering long-term client relationships.
- Educated clients on digital banking services and features.
Education
Associate of Arts - Early Childhood Care And Education
Piedmont Technical College
06-2026
Skills
- Classroom management
- Effective communication
- Team collaboration
- Leadership skills
- Analytical thinking
- Process Improvement and Workflow Optimization
- Clerical support
Accomplishments
National Tech Honor Society
Timeline
Substitue Teacher/Teacher Assistant
Greenwood School District 50
01.2025 - 01.2026
Account Specialist/Surgery Scheduler
Prisma Health
01.2024 - 01.2025
Single Billing Office, Customer Service Specialist
Prisma Health
01.2023 - 01.2024
Banking Customer Service Representative
Teleperformance
07.2021 - 01.2024
Associate of Arts - Early Childhood Care And Education
Piedmont Technical College