Jannel Williams
Summary
Compassionate Early Childhood Education graduate with experience as Substitute Teacher and Teacher Assistant in diverse elementary classrooms. Expertise in classroom management, lesson implementation, and student engagement. Committed to fostering safe, inclusive, and engaging learning environments through strong organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Substitute Teacher/Teacher Assistant
Greenwood School District 50
01.2025 - 01.2026
- Implemented teacher lesson plans while maintaining a structured and engaging classroom environment.
- Enhanced classroom behavior through positive reinforcement and adherence to school policies.
- Assisted students individually and in small groups to reinforce academic concepts.
- Built strong relationships with students, families, and school staff to create a supportive learning community.
- Customized instruction and classroom routines to effectively address diverse learner needs.
- Recorded daily student attendance to ensure compliance with school policies., student records, and classroom documentation.
- Promoted a safe, inclusive, and supportive learning environment.
Account Specialist/Surgery Scheduler
Prisma Health
01.2024 - 01.2025
- Coordinated patient appointments and scheduled procedures for timely care delivery. Processed insurance claims with high accuracy and verified benefits efficiently.
- Informed patients about service coverage and coordinated care information to enhance understanding of their options.
- Analyzed account data to identify issues and implemented targeted solutions to streamline service processes.
- Partnered with healthcare teams to ensure accurate documentation and comprehensive support for patients.
Single Billing Office, Customer Service Specialist
Prisma Health
01.2023 - 01.2024
- Managed high volume patient inquiries via phone and electronic systems, ensuring timely resolution of concerns.
- Updated and maintained patient records in compliance with healthcare regulations.
- Guided patients in understanding service benefits and care next steps, collaborating with internal departments to address issues and enhance patient support.
- Processed documentation and correspondence accurately and efficiently, contributing to effective patient care management.
Banking Customer Service Representative
Teleperformance
07.2021 - 01.2023
- Resolved customer concerns through efficient handling of high-volume inbound calls. Maintained accurate records of customer interactions and account updates.
- Enhanced customer understanding by educating on services and account options.
- Ensured customer satisfaction and service completion through effective follow-ups.
- Demonstrated strong problem-solving skills and attention to detail in fast-paced environments.
Education
Associate of Arts - Early Childhood And Education
Piedmont Technical College
07-2026
Skills
- Lesson Implementation
- Classroom Management
- Student Engagement
- Differentiated Instruction
- Small Group Instruction
- Positive Behavior Support
- Classroom Organization
- Record Keeping
- Parent Communication
- Educational Technology (Google Classroom, Microsoft Office, etc)
- Collaboration
- Time Management
- Adaptability
- Child Development
Accomplishments
- National Tech Honor Society
- South Carolina TECH to Teach Scholar
Timeline
Substitute Teacher/Teacher Assistant
Greenwood School District 50
01.2025 - 01.2026
Account Specialist/Surgery Scheduler
Prisma Health
01.2024 - 01.2025
Single Billing Office, Customer Service Specialist
Prisma Health
01.2023 - 01.2024
Banking Customer Service Representative
Teleperformance
07.2021 - 01.2023
Associate of Arts - Early Childhood And Education
Piedmont Technical College