Janneli Gonzalez Villasenor
Gainesville,GA
Summary
I possess a strong technical skill set with expertise in sales quoting (BigCommerce, Xero, PandaDoc), CRM (HubSpot), and office suites (Microsoft, Google). My experience extends to HR management using Rippling and marketing/lead generation tools such as Dripify, PhantomBuster, Canva, and Popl. I have hands-on experience in event and travel coordination, budget analysis, product catalog management, quote processing, and freight shipment coordination. Additionally, I excel in event marketing, team onboarding, admin support, remote meeting coordination, and overseeing company bill payments.
Overview
4
4
years of professional experience
Work History
Business Operations Specialist
Exerfly
09.2023 - Current
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Provided ongoing training, support, and mentorship to 15 team members, empowering them to achieve their full potential in their respective roles.
- Developed comprehensive project plans, managing deadlines, resources, and deliverables effectively from inception to completion.
- Maintained 5 database systems to track and analyze operational data.
Registered Behavior Technician
Cyzner Institute
01.2023 - 10.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Learned specialized behavior approaches to implement behavioral strategies.
Travel Agent Assistant
NC Department of Commerce
03.2021 - 01.2022
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Assisted in organizing promotional events and marketing initiatives to increase agency visibility and attract new clientele.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05-2022
Skills
- Sales Quoting & Product Catalog Management: BigCommerce, Xero, PandaDoc
- CRM Management: HubSpot
- Office Suites Proficiency: Microsoft Office, Google Workspace
- HR & Employee Management: Rippling
- Marketing & Lead Generation: Dripify, PhantomBuster, Canva, Popl
- Event & Travel Coordination
- Budget Analysis & Financial Oversight
- Quote Processing & Freight Management
- Product Catalog & Inventory Management
- Remote Meeting Coordination
- Team Onboarding & Training
- Administrative Support & Process Optimization
- Billing & Payment Oversight
Languages
Spanish
Native or Bilingual
Timeline
Business Operations Specialist
Exerfly
09.2023 - Current
Registered Behavior Technician
Cyzner Institute
01.2023 - 10.2023
Travel Agent Assistant
NC Department of Commerce
03.2021 - 01.2022
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte