JANNELL CARR

Develop customer experience strategies to meet and maintain established profit goals. Support the Branch Manager and Bankers to ensure customer financial transactions are complete accurate and efficient while complying with all policies, procedures and regulatory banking requirements. Promote strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes. Experience create and maintain strong risk and control environment with demonstrated commitment to operational integrity and policies. Thirteen years of account management experience. Actively identify, coach, develop, motivate, and support employees to provide superior service to every customer. Automated teller machine custodian, vault custodian for retail branch. Ensure all bank disclosures and marketing are current and meet FDIC regulatory guidelines. Adhere to Dodd Frank and Safe Act. 12+ years of effective controls branch review rating of 95% or better for compliance and bank regulation. Retail branch safety/ security coordinator. Train and certify new hires to handle clients monetary transactions as well as build strong financial relationship that can transfer in to company stakeholders. Promote diverse and inclusive work environment to support and drive exceptional employee experience.

Special order sales for windows, doors, treatments, appliances as well as exterior storage. Drive business thru credit card sells and special order production. Build strong business relationships with vendors, capitalize on special accommodations for customers. Reconcile invoices for lines of credit. Retrieve credit for damaged special orders. Conduct inventory counts for merchandise.

Provide general customer service initiatives to include supervising associates in the selling effort, ensuring store's in-stock position, and maintain appealing and organized store appearance. Support key accountability regarding staffing and scheduling. Identify and resolve stock deficiencies, supervise associates in selling behaviors, resolve customer issues, concerns, and support service needs for both installed sales/special orders and product sales. Conduct interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. Implement performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Supervise front end processes involving sales and return transactions, as well as special services and lot support. Receive projected target growth of sales and production for more than 5 years. Oversee back end processes, including receiving and freight teams to ensure merchandise received and stocked appropriately. Licensed/ certified to maintain and operate all store equipment and systems as well as manage daily financial operations. Adhere to store standard operating procedures (SOP's), especially those involving Safety compliance. Knowledge of business analysis and merchandise planning Initiatives to include driving department profitability through analysis of sales trends. Work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. Support stock integrity through inventory management processes.

• Certified Equipment Operator: Order Picker, Forklift, Reach Truck, Electric Ladder, electric pallet jack