Jannell Key
Whittier,CA
Summary
Motivated and dependable administrative professional with over two decades of experience in customer service, education support, and office operations. Recently certified in Medical Billing & Coding, with a comprehensive understanding of HIPAA regulations, EHR systems, insurance claims, and front office medical procedures. Excited to leverage newly acquired medical skills and extensive organizational expertise in a healthcare environment to enhance patient care efficiency and back-office operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Behavior Intervention Assistant
Little Lake City School District
08.2022 - Current
- Implement individualized behavior plans under BCBA supervision
- Conduct behavior data tracking and staff training
- Improved student behavioral outcomes by 85% through targeted strategies
- Utilized research-based instructional strategies to promote optimal learning outcomes for struggling learners.
- Contributed positively towards creating an inclusive school culture that embraced diversity and promoted equity.
- Provided one-on-one support to students with diverse learning needs, resulting in increased academic growth.
- Served as a resource for teachers seeking guidance on effective intervention practices.
- Managed caseloads of students requiring additional support, successfully guiding them toward grade-level proficiency.
Instructional Assistant II – Special Education
Little Lake City School District
09.2008 - 08.2022
- Supported special education students via one-on-one and group instruction
- Aided inclusion efforts between general and special ed classrooms
- CPR, First Aid, Seizure, and Medication Administration trained
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
Student Supervision Associate
Think Together
01.2019 - 05.2020
- Supervised daily arrival/dismissal of 100+ students
- Coordinated gate access and ensured student safety
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Assistant Office Manager
Larson’s Truck Center
01.2004 - 08.2008
- Handled correspondence, scheduling, and office reporting
- Maintained records and supported bookkeeping functions
- Recorded expenses and maintained accounting records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
2nd Assistant Manager – Key Closer
Afterthoughts
02.1996 - 01.2004
- Led team to meet sales goals and ensured customer satisfaction
- Trained new staff, managed inventory, and handled cash reconciliation
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Enhanced communication between staff members by organizing regular team meetings to discuss updates and address concerns.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Ensured compliance with company policies and regulations at all times.
Education
Certificate - Medical Billing & Coding
Norwalk-La Mirada Adult School
06.2025
Certificate - Front Office Medical Assistant
Regional Occupational Program (ROP)
06.1998
High School Diploma - undefined
La Serna High School
06.1997
Certificate - Retail Merchandising
Regional Occupational Program (ROP)
06.1996
Skills
- Patient Confidentiality & HIPAA Compliance
- Medical Coding (ICD-10, CPT, HCPCS)
- EHR & Insurance Verification
- Behavioral Support & Data Collection
- Accurate Data Computer Entry
- Communication & Customer Service
- Attention to Detail
- Positive Attitude and Very Dependable
- Collaborative teamwork
- Teaching strategies
- Data collection
- Quick learner
Certification
- National Healthcareer Association- Certified Billing & Coding Specialist— #Y8E4H8L7
- HIPAA Certified
- CPR/First Aid
- Crisis Prevention Intervention
- Seizure Management & Medication Administration
Timeline
Behavior Intervention Assistant
Little Lake City School District
08.2022 - Current
Student Supervision Associate
Think Together
01.2019 - 05.2020
Instructional Assistant II – Special Education
Little Lake City School District
09.2008 - 08.2022
Assistant Office Manager
Larson’s Truck Center
01.2004 - 08.2008
2nd Assistant Manager – Key Closer
Afterthoughts
02.1996 - 01.2004
Certificate - Front Office Medical Assistant
Regional Occupational Program (ROP)
High School Diploma - undefined
La Serna High School
Certificate - Retail Merchandising
Regional Occupational Program (ROP)
Certificate - Medical Billing & Coding
Norwalk-La Mirada Adult School
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