Jannelle Osorio
Chandler,AZ
Summary
Talented Bilingual Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Goal-driven with a record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, auditing, overseeing merchandising and coordinating stock rotation to minimize obsolescence.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Coach
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Enhanced auditing accuracy by diligently reviewing financial documents and identifying discrepancies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Reported issues to higher management with great detail.
Assistant Store Manager/District Operations Specialist
Sephora
03.2021 - 05.2023
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed operations performance reports to drive improvements.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Monitored performance metrics and responded to notifications daily.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Delivered expert thought leadership recognized for driving process improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Set clear goals for area managers across a 13 store district and implemented systems for measuring results in support of optimal decision making.
- Managed product deliveries by working closely with logistics team and addressing recurrent roadblocks with new tactics.
Talent and Business Operations Manager
Sephora
07.2018 - 03.2021
- Oversaw company operations, customer service, resource management and profitability.
- Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Performed high-level service in multicultural and diverse environment.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations/Leadership
Sephora
10.2012 - 07.2018
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
Education
Some College (No Degree) - Business Communications
Chandler Gilbert Community College
Chandler, AZSkills
- Customer Service
- Supervision and training
- Schedule management
- Recruiting and hiring
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Attention to Detail
- Store operations
- Hiring and Training
- Work Planning and Prioritization
- Goals and performance
- Loss Prevention
- Sales expertise
- Sales Techniques
- Strategic Planning
- Relationship building and management
- Inventory counting
- Records Management
- Business development and planning
- Operations
- Teamwork and Collaboration
- Decision-Making
- Effective leader
- Scheduling
- Payroll Administration and Timekeeping
- Hiring and Onboarding
Timeline
Assistant Store Manager
Coach
05.2023 - Current
Assistant Store Manager/District Operations Specialist
Sephora
03.2021 - 05.2023
Talent and Business Operations Manager
Sephora
07.2018 - 03.2021
Operations/Leadership
Sephora
10.2012 - 07.2018
Some College (No Degree) - Business Communications
Chandler Gilbert Community College