JANNELYN ZUÑIGA RUIZ
Houston,TX
Summary
Dynamic professional with a proven track record in customer service, technical support, finance, and sales. Exceptional teamwork, conflict resolution, and adaptability skills contribute to a collaborative work environment. Multilingual proficiency enhances communication with diverse clients and stakeholders. Committed to continuous learning and professional development to meet evolving industry demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Customer Service Associate L3
Amazon Web Services
10.2022 - Current
- Provided customer support across Basic, Business & Developer Support, and Billing teams.
- Troubleshot technical issues and guided clients on AWS services and accounts.
- Handled billing adjustments and escalations effectively.
Technical Support Agent L3
Foundever
06.2022 - 10.2022
- Supported accounting systems: SAP Concur, Scout, and HICX.
- Ensured accuracy in financial data and client support.
Customer Service Agent L2
Foundever
08.2021 - 06.2022
- Created UP-Labels and handled customer service for gold clients.
- Managed product credits, exchanges, and replacements.
- Worked with Salesforce, RPM, SQL, and SAP systems.
Sales Consultant / Cashier
Morpho Travel
06.2021 - 09.2021
- Managed customer service and cashier operations.
- Oversaw merchandise reception and sales activities.
Operations Assistant
Life1 Assist
06.2017 - 04.2018
- Reviewed and processed vehicle inspections for INISER client.
- Maintained daily accident reports and supplier communication.
Cashier / Receptionist
Loto
04.2016 - 05.2017
- Head of general cash and petty cash.
- Met sales goals while providing customer and supplier support.
Cashier
BAC | Credomatic
04.2015 - 01.2016
- Delivered customer banking services and promoted financial products.
- Trained in counterfeit currency and check forgery detection.
Sales Consultant / Cashier
Importaciones Puerto Paiz
05.2014 - 09.2014
- Handled cashier functions, customer service, and merchandise reception.
Education
Technical Degree - Data Analytics
Universidad Politécnica Internacional
01.2025
No Degree - Informatics Engineering
Universidad Hispanoamericana
09.2025
IT Essentials, CCNA - Networking & Wireless
Fundación Omar Dengo
01.2022
English -
Centro Cultural Costarricense Norteamericano
01.2021
Portuguese - undefined
PAU-Brasil
01.2020
Public Accounting & Finance - Last Year
UNAN-Managua
01.2018
Customs Management - undefined
PROCOMIN-UNAN
01.2016
Skills
- Customer Service & Technical Support
- Conflict Resolution & Teamwork
- Finance & Accounting Support
- Leadership & Training
- IT & Networking (RPA, SQL, SAP, Tableau, Power BI)
- Multilingual: Spanish (Native), English (Fluent), Portuguese (Fluent)
Certification
- CCNA- IT Essentials
- CCNA- Introduction to Networks
- CCNA- Switching, Routing, and Wireless Essentials
- Python Essentials 1
- Data Analytics essential
- Introduction to data science
Languages
English
Spanish
Portuguese
Timeline
Technical Customer Service Associate L3
Amazon Web Services
10.2022 - Current
Technical Support Agent L3
Foundever
06.2022 - 10.2022
Customer Service Agent L2
Foundever
08.2021 - 06.2022
Sales Consultant / Cashier
Morpho Travel
06.2021 - 09.2021
Operations Assistant
Life1 Assist
06.2017 - 04.2018
Cashier / Receptionist
Loto
04.2016 - 05.2017
Cashier
BAC | Credomatic
04.2015 - 01.2016
Sales Consultant / Cashier
Importaciones Puerto Paiz
05.2014 - 09.2014
Portuguese - undefined
PAU-Brasil
Customs Management - undefined
PROCOMIN-UNAN
Technical Degree - Data Analytics
Universidad Politécnica Internacional
No Degree - Informatics Engineering
Universidad Hispanoamericana
IT Essentials, CCNA - Networking & Wireless
Fundación Omar Dengo
English -
Centro Cultural Costarricense Norteamericano
Public Accounting & Finance - Last Year
UNAN-Managua