Enthusiastic RN Clinical Manager, Patient Educator, Certified Diabetes Care and Education Specialist (CDCES) with extensive experience improving health outcomes through delivery of high-quality patient education, care management, staff and education program development. Proven leader at uniting and guiding multidisciplinary healthcare teams to improve patient outcomes and satisfaction. Continuously focused on advancing expertise in the delivery of patient care/education and driving innovative healthcare initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Orientation, Training & LMS Manager
One GI
11.2021 - 03.2022
Developed virtual new hire, onboarding and clinical orientation program, expanded from one to five state platform
Provided virtual on-boarding, orientation, and clinical training to new RN/LPN/CMA/Surgical Technicians
Managed Healthstream, Learning Management System (LMS) for 800+ employees
Served on Corporate Compliance team to ensure OSHA, CDC and annual regulatory compliance was maintained
Decreased operational costs by transitioning on-site BLS/ACLS certifications to electronic format
Teamed with HR recruiters to develop standardized, streamlined on-boarding processes to improve efficiency and promote new hire satisfaction
Performance measurement and quality improvement
RN, Nurse Educator
Dayton Gastroenterology, One GI
05.2021 - 11.2021
Developed/provided curriculum, education presentations, and learning tools/resources for new-hire onboarding
Developed/provided curriculum, education presentations, and learning tools/resources for clinical orientation, RN/LPN/CMA/Surgical Technicians
Developed clinical role specific knowledge/skill assessments to identify areas of improvement
Organized/provided in-service education programs to multi-disciplinary staff
Managed Healthstream Learning Management System (LMS) for 250+ employees
Assigned training curriculums to ensure Corporate, Regulatory, and OSHA compliance
Assessed patient care procedures/processes to identify quality improvement opportunities and implement changes
Created nurse preceptor training program to standardize processes and promote new hire success
Achieved 21% increase in new employee satisfaction scores as compared to previous year
Collaborated with HR to review employee injury claims, Covid-19 vaccine exemption forms, Covid-19 results/quarantine, and return to work procedures
Provided AHA BLS training/certification for staff
RN Clinical Manager - Diabetes
Kettering Health Network (KHN)
09.2014 - 03.2021
Provided clinical/operational management for network outpatient endocrinology and diabetes education/nutrition centers
Met operational goals in key result areas - finance, growth, quality, safety, patient/employee satisfaction
Lead continuous quality improvement initiatives
Lead/maintained American Diabetes Association Diabetes Self Management Training (DSMT) program that served culturally and socially diverse populations at appropriate health literacy levels
Trained network RN/RD/LPN/CMA/Unit Educators/Care Managers on "One Best Practice" in content/delivery of diabetes education, use of motivational interviewing, and strength based care plan development
Increased number of patients accomplishing health care goals as measured by improved quality of life (self-reported,) decreased hypo/hyper glycemic events, and decreased HgbA1c
Maintained assessment/teaching skills by participating in monthly patient and health care professional education programs
Achieved patient satisfaction scores > 96%, six consecutive years
Achieved employee engagement scores above network standard, six consecutive years
Obtained Kettering Health Foundation sponsorship to deliver free monthly diabetes and nutrition classes at Good Neighbor House
Patient Educator
Joslin Diabetes Center Affiliate At KHN
04.2007 - 09.2014
Provided inpatient/outpatient diabetes self-management training for culturally, socially, and literacy diverse populations
Utilized motivational interviewing skills to create individualized strength based care plans to promote patient success
Educated patients/families on healthy eating, being active, monitoring, taking medication, problem solving, healthy coping, reducing risks, and local resources
Increased number of patients accomplishing health care goals as measured by improved quality of life (self-reported,) decreased hypo/hyper glycemic events, and decreased HgbA1c
Created/provided health promotion, disease prevention, chronic disease management programs at community events and local businesses
RN Certified Insulin Pump Trainer
Medtronic
01.2005 - 09.2014
Utilized well-developed assessment and motivational interviewing skills to create strength based care plans
Provided patient education/support to culturally and socially diverse populations at appropriate health literacy levels
Initiated/managed insulin pump therapy for adult and pediatric populations (individual and group)
Provided advanced pump feature, basal/bolus testing and insulin adjustment classes (individual and group)
Facilitated communication between clinicians, patients, care givers, and family members to promote patient safety and success
Assisted patients in achieving improved diabetes management as measured by decreased hypo/hyper glycemic events, and decreased HgbA1c
Provided free diabetes education programs to support community needs
Education
Bachelor of Science - Nursing
Ohio University
Athens, OH
Associate of Science - Nursing
Sinclair Community College
Dayton, Ohio
Skills
Building relationships with patients/multidisciplinary health care providers to promote successful health outcomes
Utilizing motivational interviewing to develop strength based care plans for culturally and socially diverse populations
Developing/presenting health promotion, disease prevention, and chronic disease management programs
Continuous quality improvement
Telehealth care management
MS Office, MS Teams, Healthstream, Epic, NextGen
Certification
State of Ohio, Registered Nurse 2002-Current
Certified Diabetes Care and Education Specialist (CDCES) 2010-Current
BLS-Current
Affiliations
National Certification Board of Diabetes Care and Education Specialists
American Diabetes Association
Timeline
Orientation, Training & LMS Manager
One GI
11.2021 - 03.2022
RN, Nurse Educator
Dayton Gastroenterology, One GI
05.2021 - 11.2021
RN Clinical Manager - Diabetes
Kettering Health Network (KHN)
09.2014 - 03.2021
Patient Educator
Joslin Diabetes Center Affiliate At KHN
04.2007 - 09.2014
RN Certified Insulin Pump Trainer
Medtronic
01.2005 - 09.2014
Bachelor of Science - Nursing
Ohio University
Associate of Science - Nursing
Sinclair Community College
State of Ohio, Registered Nurse 2002-Current
Certified Diabetes Care and Education Specialist (CDCES) 2010-Current
BLS-Current
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