Jannese M. Heinz

The Senior Sales Development Manager manages the business relationship with a client(s) to achieve their objectives for assortment, merchandising, pricing and promotion leading to increased market share, volume and profitability across multiple market geographies.

The SSDM (Senior Sales Development Manager) is responsible for leading customer relationships providing strategic recommendations and tactical execution of the client(s) objectives while supporting the customers’ category growth goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrates knowledge of the clients’ products, policies and personnel, and collaborates with the client to develop realistic objectives and strategies for building its business.

• Leads Agency and client(s) relationships with Key Customer(s) serving as the Primary Agency Contact, offering strategies and tactics to enhance collaboration, joint business planning and mutual success through proactive communications, a cadence of tier stepped engagement (in person or online) and bi-annual Top to Top Executive sessions to review performance, opportunity gaps and business partnership proposals and campaigns.

• Demonstrates industry, market, customer and category knowledge by regularly monitoring and analyzing market trends, customer trends, promotional activity, consumer behaviors, demographic shifts and “best practices”.

• Provided fiduciary management of client/customer relationships in areas such as innovation, assortment, pricing, programming, shelving, and claims management.
• Demonstrated accountability and responsibility for client and customer relationships, maintaining appropriate records and managing company platforms and portals.
• Established professional and frequent communication lines with clients, supervisors, direct reports, associates, and customers.
• Participated in training and development programs to improve communication, organization, analytical, presentation, and negotiation skills.
• Fostered a team-oriented environment, adhering to the Code of Business Conduct.

Supervisory Responsibilities:

• Interviewed, hired, and trained employees.
• Planned, assigned, and directed work.
• Developed associates, oversaw performance, and provided guidance and support to maximize success.
• Goal-oriented manager with distinguished experience in the Sales and Marketing industries and proven leadership abilities.
• Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
• Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
• Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.