Jannet Aldanese
Irvine,CA
Summary
Friendly and professional customer service specialist with experience in high-volume hospitality settings. Skilled in appointment scheduling, client relations and payment processing. Known for providing exceptional first impressions and supporting smooth daily operation. Adept at multitasking, team collaboration and delivering a polished, client focused experience.
Overview
7
7
years of professional experience
Work History
Caregiver
Bright Star
Huntington Beach, CA
05.2025 - Current
- Monitored vital signs and reported changes in health or behavior for family and medical staff
- Managed schedules independently and provided dependable, consistent care
- Maintained accurate daily care logs, progress notes and incident reports
- Managed client schedules, appointments and transportation arrangements
- Followed individualized care plans and updated documentation as needs changed
Waitress
Marlena
Long beach, CA
08.2023 - 11.2025
- Delivered exceptional customer service in a fast-paced, high volume environment
- Maintained professionalism and composure while handling multiple requests
- Addressed concerns or complaints calmly to ensure positive outcomes
- Worked closely with team members to maintain a seamless customer experience
- Promoted add-on services and specials through informed recommendations
Waitress
The Ordinaire
Long Beach, CA
03.2019 - 02.2024
- Created a welcoming, polished first impression for guests and returning clients
- Anticipated client needs and provided personalized service to enhance satisfaction
- Taught policies, procedures and information to new employees of different skill levels
- Prioritized tasks effectively during peak hours while maintaining accuracy
- Cultivated warm relationships with regular customers which ensured long-term loyalty
Education
Esthetician Program -
Saddleback College
Mission Viejo, CA01-2027
Associate of Arts -
Long Beach City College
Long Beach, CA06-2024
Skills
- Bilingual in Spanish and English
- Multitasking and Time Management
- Attention to Detail
- Relationship Building
- Problem Solving
- Cross-Functional Communication
- Dependable and Responsible
- Upselling and Service Recommendations
- Verbal and written communication skills
- Adherence to high customer service standards
- Progress documentation
Languages
Spanish
English
Timeline
Caregiver
Bright Star
05.2025 - Current
Waitress
Marlena
08.2023 - 11.2025
Waitress
The Ordinaire
03.2019 - 02.2024
Esthetician Program -
Saddleback College
Associate of Arts -
Long Beach City College