Jannet Benitez
Tyler,TX
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, enhancing pharmacy efficiency and patient care through innovative inventory management and targeted interventions. Skilled in medication dispensing and fostering team collaboration, I significantly reduced medication errors and improved customer satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to patient safety.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Pharmacy Operations Manager
Walgreens
02.2019 - Current
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
Backroom Coordinator
Marshalls
11.2016 - 01.2019
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Maintained inventory for back-office supplies, computers and work-stations.
- Analyzed trends and reported on areas of improvement or change.
- Collaborated with store managers to develop strategies for reducing out-of-stock situations and improving overall stock availability.
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Enhanced inventory management by implementing efficient backroom organization and storage systems.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX05.2018
Skills
- Medication Dispensing
- Pharmaceutical knowledge
- Pharmacy management
- Direct Patient Care
- Patient Safety
- Drug safety
- Training and mentoring
- Operations Management
- Insurance Billing
- Staff Training
- Medicare and Medicaid process
- Drug Inventory Management
- Policy Enforcement
- Purchasing management
- Inventory and restocking
- Performance Metrics
- FDA Drug Safety Guidelines
- Pharmacy operations management
- Immunizations
- Loss prevention management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Effective Communication
- Decision-Making
- Patient Care Assessment
- Certified in CPR/AED
- HIPAA Guidelines
Certification
CPR Certified and Immunization Certified
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
02.2019 - Current
Backroom Coordinator
Marshalls
11.2016 - 01.2019
High School Diploma -
Chapel Hill High School