Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jannet Mejia

Tomball,TX

Summary

As a reliable and personable individual with a strong work ethic and excellent memory, I'm committed to providing exceptional customer service while working efficiently. My ultimate goal is to grow within a company and bring my unique skill set and experience to any role I undertake. Currently, as a Guest Services Associate, I excel in providing guests with a seamless and hassle-free experience. My versatile skill set includes monitoring parking lots, retrieving vehicles, conducting thorough vehicle inspections, and proficiency in data entry, self-motivation, and document scanning. I'm bilingual in Spanish and English, which enables me to communicate effectively with a wide range of customers. My previous roles as an Administrative Secretary, Receptionist Assistant, and Front Desk Assistant highlight my skills in maintaining office efficiency, managing day-to-day clerical tasks, and providing exceptional customer service. Additionally, my experience as a Car Detailer demonstrates my ability to perform comprehensive vehicle detailing services, operate detailing equipment, and establish rapport with customers to understand their individual needs. I am highly organized and exhibit strong time-management skills. I maintain a clean and organized workspace and prioritize tasks such as sweeping, cleaning, and organizing. Overall, my unique skill set and experience make me a valuable asset in any guest services or administrative role. Professional insurance specialist with robust experience in verifying coverage and eligibility. Skilled in navigating complex insurance policies, ensuring accuracy, and managing confidential information. Strong collaborator focused on achieving team goals and adaptable to changing requirements. Known for reliability, attention to detail, and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Medical Pre-Certification /Insurance Verifier

KSF Orthopaedic Center
09.2023 - Current
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Collaborated with healthcare providers to ensure that insurance coverage met needs of patient treatments.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
  • Trained new staff on current, correct insurance verification procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office bookkeeping with insurance billing and patient payments.

Guest Services Associate

Exceptional Transportation Services LLC
06.2022 - Current
  • Greet guests in a friendly and welcoming manner, making them feel valued and appreciated from the moment they arrive
  • Provide assistance with parking cars or unloading luggage, ensuring that guests have a seamless and hassle-free experience
  • Monitor the parking area and anticipate when guests are ready to depart
  • Retrieve guests' vehicles quickly and safely, ensuring a smooth and efficient departure process
  • Conduct thorough vehicle inspections before returning them to guests, noting any damage or issues
  • Provide excellent customer service by anticipating and responding to guest requests and concerns promptly and professionally
  • Use effective communication and problem-solving skills to address any issues that may arise, ensuring that guests are satisfied with their experience and leaving positive reviews
  • Maintain a clean and organized parking area and luggage storage space, ensuring that guests' belongings and vehicles are safe and secure at all times
  • Use time-management skills to prioritize tasks such as sweeping, cleaning, and organizing the space

Administrative Secretary

Clutch Chairz USA
10.2021 - 04.2022
  • Managed day-to-day clerical tasks, including copying, faxing, and file management, to maintain office efficiency and organization
  • Oversaw and facilitated successful completion of complex projects for executives, ensuring projects were delivered on time and within budget
  • Built and maintained strong customer relationships by responding to inquiries in a timely manner and providing exceptional service, often going above and beyond to meet unique requests
  • Efficiently handled incoming mail, responding to client inquiries and distributing information to relevant parties in a timely manner
  • Provided excellent customer service by answering phone calls and emails, educating callers and confirming deliveries, while keeping accurate records of all correspondence

Receptionist Assistant

Littlefield Brothers Concrete
03.2021 - 09.2021
  • Provided exceptional customer service by greeting visitors and customers in a friendly and professional manner, answering general questions, and directing them to the appropriate personnel or offices
  • Managed incoming and outgoing correspondence, sorting, receiving, and distributing mail between departments and personnel to facilitate efficient communication
  • Maintained a clean and organized reception area to create a positive first impression for visitors
  • Coordinated with vendors, contractors, and professional services personnel to ensure that orders were processed accurately and in accordance with management's specifications
  • Assisted with office inventory management by restocking supplies, placing purchase orders, and preparing documentation and reports for office meetings, distribution, and filing

Car Detailer

Clean Car Wash Detailer
09.2020 - 02.2021
  • Executed comprehensive vehicle detailing services, including waxing, buffing, and window cleaning, to provide customers with high-quality service and achieve superior vehicle aesthetics
  • Operated a variety of detailing equipment, including buffers, steamers, hoses, and vacuums, to meet dealership service expectations and ensure customer satisfaction
  • Washed cars and trucks daily, utilizing industry-best practices to maintain vehicle cleanliness and appeal while preserving paint and surface integrity
  • Conducted thorough interior detailing, including vacuuming, to eliminate dirt and debris from vehicle interiors, ensuring a pleasant and hygienic driving experience for customers
  • Interacted directly with customers, establishing rapport, and understanding their individual vehicle detailing needs, resulting in a high level of customer satisfaction and repeat business

Front Desk Assistant

M.B.C. Water Systems Inc
07.2017 - 08.2020
  • Managed a high-volume telephone switchboard, ensuring prompt and effective communication with customers while providing exceptional service
  • Collaborated with colleagues to efficiently address customer concerns and resolve issues, contributing to a positive work environment
  • Maintained smooth daily operations by typing and compiling documents, answering phones, and completing paperwork for the entire office staff
  • Demonstrated strong attention to detail and organization skills in maintaining current and accurate physical and digital records, gathering data and documents, updating files, and ensuring compliance with company policies and regulations
  • Screened and sorted incoming mail, faxes, and deliveries to ensure efficient routing to the appropriate personnel
  • Provided helpful information to customers regarding store policies and concerns, contributing to a positive customer experience

Education

College -

Lone Star College Montgomery
Conroe, TX

High School -

Conroe Adventist Academy
Conroe, TX
12.2014

Skills

  • Customer service
  • Communication
  • Proficient in data entry and document scanning
  • Bilingual knowledge
  • Time management
  • Highly Organized
  • Dependable and reliable
  • Comprehension and speed reading
  • Office Administration
  • Cashiering
  • Customer Relationship Management (CRM) software
  • Microsoft Office
  • Insurance Verification
  • Coverage and Authorizations
  • Electronic Medical Records
  • Prior authorization processing
  • Referral Coordination
  • Electronic authorization processing

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Medical Pre-Certification /Insurance Verifier

KSF Orthopaedic Center
09.2023 - Current

Guest Services Associate

Exceptional Transportation Services LLC
06.2022 - Current

Administrative Secretary

Clutch Chairz USA
10.2021 - 04.2022

Receptionist Assistant

Littlefield Brothers Concrete
03.2021 - 09.2021

Car Detailer

Clean Car Wash Detailer
09.2020 - 02.2021

Front Desk Assistant

M.B.C. Water Systems Inc
07.2017 - 08.2020

High School -

Conroe Adventist Academy

College -

Lone Star College Montgomery
Jannet Mejia