Jannet Rodriguez
Houston,TX
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Committed and results-oriented professional willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Billing Coordinator
ATA Ahmad md
Houston, TX
11.2022 - 09.2024
- Submitted appeals using provider portals and phone communication.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Submitted electronic and paper claims to insurance companies.
- Collaborated with management team on strategies for improving collection rate.
- Organized information for past-due accounts and transferred to collection agency.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Handled billing, waivers and claims for private and commercial clients.
- Performed insurance verification, pre-certification and pre-authorization.
- Verified patient eligibility, coverage details, and payment information.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Updated account information such as address changes or insurance updates.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Gathered information to produce accounts payable reports for review.
- Investigated denied or rejected claims due to incorrect coding or lack of authorization.
Collections Coordinator
Woodlake MRI
Houston, TX
01.2019 - 11.2022
- Resolved escalated customer complaints in a professional manner while maintaining compliance standards.
- Recorded and updated customer personal accounts with accurate contact information.
- Educated debtors on the importance of credit health and the consequences of non-payment.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Managed collection accounts, ensuring timely payments and resolving customer disputes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Assisted in the creation and implementation of policies and procedures for the collections department.
- Developed strategies to reduce bad debt exposure and improve cash flow performance.
- Completed skip traces on customers failing respond to collection efforts.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Utilized various software programs such as Microsoft Office Suite for daily tasks.
- Attended meetings with clients and customers in order to discuss payment arrangements or resolve conflicts.
- Maintained a high level of professionalism when interacting with customers.
Team Leader Manager
Chick-fil-A
Houston, TX
01.2015 - 01.2019
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.t
- Analyzed data trends to identify opportunities for improvement.fvf
- Conducted regular performance appraisals for all team members.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Resolved conflicts between team members quickly and effectively.
- Developed strategies to increase productivity and efficiency of the team.t
- Oversaw daily workloads and workflow for smooth operations.
- Participated in budgeting activities to maximize resources.
- Ensured that deadlines were met by setting realistic goals.
- Handled payments via POS system. Fulfilled over 1500 orders per shift.
- Operated drive thru services that included taking orders, handling payments, and delivering food in a prompt but friendly manner.
- Maintained clean dining areas, restrooms and workstations by routinely sweeping, mopping,replenishing supplies, and disposing of garbage.
- Worked with my team members to maintain smooth operations and high standards of customer service during high volume rushes. Swiftly and professionally addressed any customer complaints. : Awarded employee of the month twice for demonstrating outstanding communication and leadership skills. Closed out end of day report. Counted all registers while maintaining a log of money in and out.
Education
High School Diploma -
Cypress Falls
Houston, TX05-2017
Skills
- Payment posting
- Professionalism and ethics
- Medical coding expertise
- Healthcare reimbursement
- CPT coding
- Medical terminology mastery
- Balance reconciliation
- Critical thinking
- Patient collections
- Data entry
- Work prioritization
- Billing and collection procedures
- Records management
- Collection calls
- Verbal and written communicatio
- Payment arrangement
- Bilingual
- Recovery techniques specialist
- Goal orientation
Accomplishments
- employee of the month
- Collections paid best performance agent of 2021
Languages
Spanish
Native/ Bilingual
Timeline
Medical Billing Coordinator
ATA Ahmad md
11.2022 - 09.2024
Collections Coordinator
Woodlake MRI
01.2019 - 11.2022
Team Leader Manager
Chick-fil-A
01.2015 - 01.2019
High School Diploma -
Cypress Falls
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