Jannet Vieyra
Houston,TX
Summary
I have more than ten years of customer service experience in dealing with both patients, customers, and client representatives, with the ability to work in fast paced environments while being reliable and poised under pressure.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Totalmed Staffing
08.2023 - 05.2024
- Received customer service calls (80+ Daily) on a multitude of issues including provider changes, and appointment scheduling
- Assisted customers with finding providers based on geographic proximity and quality of care
- Processed provider referrals received from all customer service representatives
- Participate in training and development programs to improve customer service skills
- Identify and escalate complex issues to senior customer service representatives or managers
- Was chosen above my peers by the client to remain on the team after the termination of the contract
- Processed vision claims, and provided Explanation of Benefits (EOB) for both clients and providers to assure complete understanding of coverage
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Provided language translation services for customer service inquiries
Medical Assistant
All American Drug Screening
09.2018 - 07.2023
- Processing patients in and out
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure and documented results with accuracy
- Non-DOT and DOT specimen collector (collected urine, saliva, hair and blood samples for testing)
- OSHA respirator technician, testing and fitting patients with proper respiratory protection
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Maintained detailed records of test results by entering data and patient information into the computer
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks
Data Entry Clerk
Tax America Inc.
01.2012 - 01.2013
- Obtained scanned records and uploaded them into the database
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Promptly answered the multi-line phone system and greeted callers enthusiastically
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmit
- Directed incoming calls to internal personnel and department, routing to the best qualified department
Cashier
El Tiempo Cantina
01.2008 - 01.2013
- Documented reservations and communicated change to guests
- Stayed in open communication with the kitchen team to assess cooking times, avoid work overload and minimize customer dissatisfaction
- Assisted managers with quickly resolving service
- Help bartenders and bar back as needed
- Greeted customers entering and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Paralegal Certification
Houston Community College
05.2017
Medical Assistant Certification
Everest Institute
05.2009
Diploma
Marquis Learning Center
05.2008
Skills
- Data entry
- Appointment Scheduling
- Documentation
- Administrative Support
- Customer Service
- Cash handling
- Filling
- Multi-tasking ability
- Vital signs experience
- Injections
- Problem-solving skills
- Strong verbal communication
- Reliable
- Bilingual
- 60 WPM typing speed
- Good telephone etiquette
- Great greeting skills
- Phlebotomy
- User research
- Training and presentations
- HIPAA Compliance
- Purchase Orders
- OSHA Reporting
- EMR systems
- Assisting manager skills
- EOB
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Payment tracking
References
- Mayra Vieyra, 832.573.3920
- Cristina Garza, 832.544.7261
Timeline
Customer Service Representative
Totalmed Staffing
08.2023 - 05.2024
Medical Assistant
All American Drug Screening
09.2018 - 07.2023
Data Entry Clerk
Tax America Inc.
01.2012 - 01.2013
Cashier
El Tiempo Cantina
01.2008 - 01.2013
Paralegal Certification
Houston Community College
Medical Assistant Certification
Everest Institute
Diploma
Marquis Learning Center