Jannet Ybarra
Laredo,Texas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
ROI Solutions Inc.
Laredo, TX
06.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
411 Oregan
Laredo, TX
02.2022 - 06.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- assisted the customer in finding a location of where they could have the covid -19 immunization.
- Provided accurate location of facilities providing safe Hippa compliance.
Customer Service Representative
Victoria's Secret & PINK
Laredo, TX
10.2021 - 02.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Kitchen Manager
Laredo taco CO.
Laredo, TX
11.2016 - 01.2020
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Maintained budgeted food costs using tools within inventory management system.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Customer Service Representative
Patient Financial Group
Crystal City, TX
01.2010 - 10.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Head Chef
Sammys Woodfired Pizza
Las Vegas, NV
01.2000 - 12.2010
- Trained kitchen workers on culinary techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Developed innovative recipes to suit complicated dietary requirements for customers.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Prepared workstations with ingredients and tools to increase efficiency.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Distributed food to service staff for prompt delivery to customers.
Education
Associate of Arts -
Le Courdon Blue
Las Vegas, NV06.2006
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Transaction Processing
- Customer Service
- Translation and Interpretation Services
- Verbal and Written Communication
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- De-escalation Techniques
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Customer Account Management
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Inbound and Outbound Calling
- Scheduling
- Data Collection
- Professional telephone demeanor
- Stock management
- Stocking and replenishing
- Staff education and training
- Service standard compliance
- Order fulfillment
- Account management
- Complaint resolution
- Receiving support
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Keep on going, and the chances are that you will stumble on something, perhaps when you are least expecting it. I never heard of anyone ever stumbling on something sitting down.
Charles F. Kettering
Timeline
Customer Service Representative
ROI Solutions Inc.
06.2022 - 01.2023
Customer Service Representative
411 Oregan
02.2022 - 06.2022
Customer Service Representative
Victoria's Secret & PINK
10.2021 - 02.2022
Kitchen Manager
Laredo taco CO.
11.2016 - 01.2020
Customer Service Representative
Patient Financial Group
01.2010 - 10.2016
Head Chef
Sammys Woodfired Pizza
01.2000 - 12.2010
Associate of Arts -
Le Courdon Blue
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