Janneth Arrieta Harmon
Henderson
Summary
Dynamic healthcare professional with experience at Duke University Hospital, excelling in patient record management and communication. Proven ability to enhance team collaboration and streamline operations in fast-paced environments. Skilled in Epic charting and committed to delivering exceptional customer service, ensuring patient satisfaction and safety. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Nca/ HUC
Duke University Hospital
01.2022 - Current
- Stocking Carts.
- Runner.
- Blood sugars.
- Inputting nursing staff into Epic/ Responder/ Philip care event.
- Uploading patients charts into system.
- Transferring calls.
- Ordering unit food/ drink supplies.
- Unit Pediatric CARDIAC Intensive Care Unit
Management Assistant/ Cna
Granville Health System
08.2021 - 01.2022
- Managing calls.
- Direct contact with doctors / Nurse practitioner.
- Ordering unit food orders.
- Vital signs.
- Stocking Carts.
- Updating charts.
- Emergency Department
CNA
DURHAM REGIONAL HOSPITAL
03.2021 - 08.2021
- Vitals.
- Giving baths.
- Stocking gloves.
- Feeding Patients.
- Assisting with keeping unit clean.
- Unit 5-3 Neuro/Oncology/Palliative
Cashier
Drip Coffee & Market
08.2019 - 03.2021
- Manage cash register.
- Make Food.
- Operate Convection Oven.
- Prep for next day.
Independent Stylist
COlor Street
09.2019 - 07.2020
- I sell nail strips to customers.
- Make my own hours.
- Communicate with customers about orders or potential orders.
Bagger
Hollander
09.2019 - 11.2019
- I put bags on pillow on the line.
- Pop pillows make boxes, and pack pillows to be shipped off.
host/ Server
Robinson ferry
Warrenton
02.2016 - 11.2019
- Built and maintained effective relationships with peers and upper management.
- Informed customers about all product lines and services offered by the company.
- Managed morning rush of over twenty customers daily with efficient, levelheaded customer service.
- Protected fragile purchases by wrapping and boxing products.
- Verified customer ages for purchasing alcohol products.
- Resolved customer issues in timely manner by working with customer and manager on duty.
- Increased customer satisfaction through friendly and professional communication.
- Offered direction and gave constructive feedback to motivate team members.
- Answered customers' questions and addressed problems and complaints in person and via phone.
CSR
national finance Company
11.2017 - 08.2018
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Opened and closed the store, including counting cash, opening and closing cash register.
- Built and maintained effective relationships with peers and upper management.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Processed all sales transactions accurately and in a timely fashion.
- Worked as a team member to provide the highest level of service to customers.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Received and processed cash and credit payments.
- Maintained friendly and professional customer interactions.
Cashier
Burger Barn
Warrenton
06.2014 - 02.2016
- Opened and closed the store, including counting cash, opening and closing cash registers.
- Build and maintained effective relationships with peers and upper management.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Opened and closed the store, which included counting cash drawers.
Education
Associate of Arts -
Warren Early College High School
Warrenton, NC, United States01.2017
Skills
- Computer proficiency
- Quick learner
- Communication skills
- Time management
- Financial processing
- Records maintenance
- Credit and debit handling
- Cash handling
- ID verification
- Order management
- Inventory restocking
- Patient record management
- Epic charting
- Multitasking abilities
- Microsoft Word expertise
- Customer service excellence
- Active listening skills
- PPE compliance
- Team collaboration
Certification
certified nursing assistant
Timeline
Nca/ HUC
Duke University Hospital
01.2022 - Current
Management Assistant/ Cna
Granville Health System
08.2021 - 01.2022
CNA
DURHAM REGIONAL HOSPITAL
03.2021 - 08.2021
Independent Stylist
COlor Street
09.2019 - 07.2020
Bagger
Hollander
09.2019 - 11.2019
Cashier
Drip Coffee & Market
08.2019 - 03.2021
CSR
national finance Company
11.2017 - 08.2018
host/ Server
Robinson ferry
02.2016 - 11.2019
Cashier
Burger Barn
06.2014 - 02.2016
Associate of Arts -
Warren Early College High School