Janneth Leon
Elmwood Park
Summary
Dynamic hospitality professional with a strong work ethic and exceptional guest engagement skills, honed at Fogo De Chão. Proven ability to enhance customer satisfaction through attentive service and effective teamwork. Adept at POS operations and suggestive selling, consistently improving sales and fostering positive dining experiences.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in Server role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server
Fogo De Chão
03.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Food Runner
BJ's Restaurant & Brewhouse
10.2022 - 03.2023
- Delivered food and beverages promptly to guests, ensuring exceptional service and satisfaction.
- Adapted quickly to changing priorities and guest requests in fast-paced environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Increased customer satisfaction with quick and courteous food delivery.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Education
Associate of Arts - Office Technology
L.I.B.I
Flushing, NY2012
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Sales expertise
- Table bussing
- Guest relations management
- Dining area maintenance
- Food sales and promotion
- Multitasking and organization
- Responsible beverage service
- POS operation
- Point of sale (POS) system operations
- Positive guest interactions
- Team member support
- Dining customer service
- Team player
- Adaptable and flexible
- Multitasking Abilities
- Problem-solving
- Customer service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
Fogo De Chão
03.2023 - Current
Food Runner
BJ's Restaurant & Brewhouse
10.2022 - 03.2023
Associate of Arts - Office Technology
L.I.B.I