Janneth Pelayo
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-rounded office assitant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
13
13
years of professional experience
Work History
Office Clerk
Lopez Bros Construction
Renton, WA
07.2018 - Current
- Kept office records organized and supplies well-stocked for optimal team performance.
- Managed client communication, scanning documents and distribution of mail.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Proofread and corrected correspondence and reports for error-free documentation.
Contracts Specialist
Vacation Internationale
Bellevue, WA
03.2016 - 01.2018
- Administered contract change requests and resolution.
- Oversaw changes and coordinated change orders and contract reviews.
- Provided updates on status of contract processes to upper management and other important personnel.
- Represented company at meetings to discuss contractual obligations.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Set up and activated customer accounts.
Accounting Assistant
Vacation Internationale
Bellevue, WA
09.2015 - 03.2016
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled or entered report discrepancies found in financial records.
- Monitored loans and accounts payable to confirm payments are current.
Customer Service Representative
Vacation Internationale
Bellevue, WA
09.2011 - 09.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Associate of Science - Business Administration
Renton Technical College
Renton, WA06.2022
High School Diploma -
Catholic Central High School
Lethbridge AB, Canada06.2009
Some College (No Degree) - Psychology
University of Lethbridge
Lethbridge AB, CanadaSkills
- Issue Resolution
- Time Management
- Executive Presentation Development
- 67 wpm Typing Speed
- Verbal and Written Communication
- Clerical Support
- Appointment Scheduling
- Organizing and Categorizing
- Calendar Management
- Mail Sorting and Distribution
- Prioritizing Work
- Documentation and Reporting
- Business Writing
- Scheduling Meetings
- Excel Spreadsheets
- Customer Service
- Mail Management
- Data Entry
- Information Confidentiality
- Reliable and Punctual
- Data Recording
- Record Sorting and Filing
- Data Entry and 10-Key
- Office Supply Management
- Self-Motivated
- Microsoft Office
- Team Collaboration
- Data Gathering
- Attention to Detail
- Flexible and Adaptable
- Service Oriented
- Prioritization and Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Clerk
Lopez Bros Construction
07.2018 - Current
Contracts Specialist
Vacation Internationale
03.2016 - 01.2018
Accounting Assistant
Vacation Internationale
09.2015 - 03.2016
Customer Service Representative
Vacation Internationale
09.2011 - 09.2015
Associate of Science - Business Administration
Renton Technical College
High School Diploma -
Catholic Central High School
Some College (No Degree) - Psychology
University of Lethbridge
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