Hi, I’m
Janneth Villegas
12440 Sheffield Dr.,MI
Summary
Organized clients in the cleaning business with extensive knowledge of Referral Agency .
Successful at closing deals with accuracy and speed. Trained Office, QuickBooks, Launch27. use with expertise in local markets.
organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
16
years of professional experience
Work History
Bonny Maids Referral Agency And AROMA CLEANINGSanta Rosa, CA
Cleaning Referral Agency
02.2010 - Current
Job overview
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
FIESTA INSURANCESanta Rosa, CA
Customer Service Agent
02.2021 - 12.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
Restaurants Santa Rosa, CA
Waitress
01.2016 - 05.2017
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Santa Rosa Junior College, Santa Rosa, CA
ESL 100, Business Administration, GED from Accounting
05.2022
Skills
- Negotiation Management
- Market Tracking and Research
- Application Reviews
- Warranty Processes
- Contract Preparation
- Online Advertising
- Adaptability and Flexibility
- Referral Coordination
- Database Management
- Print and Digital Advertisement
- Marketing Strategy Development
- Accounting and Bookkeeping
Fitness Trainer, fishing,
I am dedicated to lifestyle and nutrition . I been doing this career for 5 years. Doing bodybuilding competitions in Master category. Knowledge about nutrition and exercises. Experience in training, get results, Nutrition and change life's.
Timeline
Customer Service Agent
FIESTA INSURANCE
02.2021 - 12.2022
Waitress
Restaurants
01.2016 - 05.2017
Cleaning Referral Agency
Bonny Maids Referral Agency And AROMA CLEANING
02.2010 - Current
Santa Rosa Junior College
ESL 100, Business Administration, GED from Accounting
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