Jannet Key Dafun
Summary
Empathetic Client Care Coordinator recognized for high productivity and efficient task completion. Excel in client communication, problem resolution, and workflow management, ensuring smooth operations. Strong in active listening, empathy, and patience, which facilitate exceptional service delivery and client satisfaction. Committed to enhancing client experience through continuous improvement.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Client Care Coordinator
Alora Behavioral Health
Covina
04.2024 - Current
- Coordinated client appointments and managed schedules using Lumary, Hirasmus, Ring Central, and Microsoft Teams to enhance scheduling efficiency.
- Collaborated with clinical staff to ensure continuity of care and address client needs effectively.
- Generated reports on client and behavioral therapists utilizations.
- Work closely with Intake team and Recruiters to ensure clients receive services quickly, staffing is appropriate, and that cases are matched effectively.
Client Service Coordinator
ACES ABA
San Diego
04.2021 - 04.2024
- Utilized scheduling softwares such as CentralReach, MS Office 365, Avochato, Power BI, and Microsoft Teams to ensure accuracy in schedules.
- Realigned abnormal schedules to reduce missed staffing opportunities and developed methods for defining schedule structure to maximize client treatment, contract hours, and therapist utilization.
- Work collaboratively with clinical Supervisors and Area Managers to coordinate client and Behavioral Interventionists schedules based on provided scheduling parameters.
- Engages with HR and Recruiting team to expedite new employees onboarding and credentialing process.
Guest Service Supervisor
Target
San Diego
02.2015 - 04.2021
- Supervised guest service team to enhance customer experience and satisfaction.
- Trained staff on operational procedures and excellent service standards.
- Managed scheduling to ensure adequate coverage during peak hours.
- Managed daily cash register operations, ensuring accurate cash counts and adherence to company cash-handling procedures.
Education
Bachelor of Arts - Child And Family Development
San Diego State University
San Diego, CA 08.2018 - 05.2021
Skills
- Trilingual - English, Tagalog, and Ilocano
- Customer Service and Relationship Management
- Scheduling and Care Coordination
- Software utilization
- Data reporting
Timeline
Client Care Coordinator
Alora Behavioral Health
04.2024 - Current
Client Service Coordinator
ACES ABA
04.2021 - 04.2024
Bachelor of Arts - Child And Family Development
San Diego State University
08.2018 - 05.2021
Guest Service Supervisor
Target
02.2015 - 04.2021