JANNETTE ALAMO
Palm Bay,FL
Summary
Accomplished Licensed Health Insurance Agent with a proven track record at United Health Care, specializing in Medicare and Medicaid expertise. Demonstrated ability to enhance customer satisfaction through exceptional service and needs assessment, ensuring clients receive the most suitable health insurance plans. Excelled in policy analysis and bilingual communication, significantly improving client understanding and decision-making in insurance selections.
Equipped with strong analytical skills and experienced with navigating health insurance policies and regulations. Utilizes communication and advisory skills to guide clients through plan selection processes. Knowledge of policy compliance and client relationship management.
Overview
2
2
years of professional experience
Work History
Licensed Health Insurance Agent
UHC - OPTUM
10.2024 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
CCR1 - Bilingual
ELEVANCE HEALTHCARE
11.2022 - 08.2023
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated closely with other departments, ensuring seamless coordination when addressing multilingual customer queries or complaints.
Education
Two-Year Certificate - Administration
Drake Business School
The Bronx, NYTwo-Year Certificate - Medical Billing/Coding
Farmingdale University
FarmingdaleSkills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Medicaid expertise
- Needs assessment
- Policy comparison
- Individual health plans
- Customer service
- Insurance eligibility
- Quotes and sales
- HIPAA compliance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Licensed Health Insurance Agent
UHC - OPTUM
10.2024 - Current
CCR1 - Bilingual
ELEVANCE HEALTHCARE
11.2022 - 08.2023
Two-Year Certificate - Administration
Drake Business School
Two-Year Certificate - Medical Billing/Coding
Farmingdale University
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