JANNETTE BERRIOS

Manage end-to-end customer experience for international ocean and supply chain shipments. Serve as the primary customer contact, proactively communicating shipments updates, resolving exceptions, and managing escalations. Coordinate with carriers, customs brokers, overseas offices, and international teams to ensure seamless cargo movement and regulatory compliance. Review and process shipping documentation, including bill of ladings, commercial invoices, and export documentation, ensuring accuracy and compliance. Investigate billing discrepancies, supporte account performance reviews, and identifie process improvements to enhance operational efficiency and customer satisfaction.

Managed export operations, documentation, freight coordination, AES filings, billing, customer communication, carrier management, and international ocean shipments.

Managed customer service, Caribbean import/export shipments, Bill of Ladings, ACE filings, bookings, invoicing, and warehouse visibility.

Worked directly in the Office of Woman's Affairs, Community and Social Development and the Office of Citizen Assistance. Coordinated services with public and/or private agencies. Case management based on the client needs. Direct crisis intervention service. Coordinated Financial Aid. Assisted at the court for civil cases and submitted social reports in behalf of clients. Worked directly with federal proposals. Provided trainings and lectures in private and public schools.