JANNETTE RIPKA
Syracuse,US
Summary
Experienced in maintaining clean and sanitary environments, efficiently managing inventory, and minimizing waste in the food and beverage industry. Known for positive interactions with customers and team members, excelling in multitasking, safety management, and decision-making. Committed to improving customer experiences, reducing costs, and motivating employees to deliver exceptional service in high-volume settings with a focus on quality and cost control.
Overview
32
32
years of professional experience
Work History
PTF Clerk
USPS
08.2021 - Current
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Operated automated sorting equipment proficiently, reducing manual labor efforts required for package handling tasks.
- Improved customer satisfaction by providing efficient and accurate postal services.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
Server Supervisor
Sheraton Syracuse University Hotel & Conference Center
04.2018 - Current
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reduced the amount of time required for training by [Number]% by updating the training program.
- Observed food preparation, production, and plating for quality control.
- Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
- Informed [Number] [Type] of employees about menu changes and procedures.
- Identified operational flaws and took corrective action to address [Type] and [Type] concerns while also facilitating [Result].
- Was in charge of the day-to-day activities of [Number] employees in [Type] establishment, fostering an inspiring environment to maximize employee satisfaction.
Customer Service Representative
Time Warner Cable
06.1993 - 04.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Billing And Coding
Career Step
Skills
- Customer Service
- Employee management
- Banquet supervisor
- Team management
- Team building
- Problem resolution
- Operational improvement
Timeline
PTF Clerk
USPS
08.2021 - Current
Server Supervisor
Sheraton Syracuse University Hotel & Conference Center
04.2018 - Current
Customer Service Representative
Time Warner Cable
06.1993 - 04.1997
Medical Billing And Coding
Career Step
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