Jannette Talamantes
San Antonio,TX
Summary
An experienced professional with a solid history of success at JPMorgan Chase, specializing in customer service and conflict resolution. Demonstrated excellence in improving dispute resolution procedures and customer contentment through proficient call management and transparent communication. Proficient in Microsoft Excel and SharePoint, showcasing robust organizational skills and the ability to handle multiple tasks simultaneously. Notably enhanced the effectiveness of training programs and the standards of quality control.
Overview
10
10
years of professional experience
Work History
Despite by Phone Representative 2
JPMorgan Chase
07.2024 - Current
- Handle pre-arbitration disputes effectively by phone, addressing complex issues with clear communication.
- Maintain professionalism and composure in high-pressure situations, ensuring productive and per respectful interactions.
- Skilled in documenting conversations and agreements to maintain clarity and support future actions.
- Identifying and understanding issues, as well as developing effective strategies to address disputes, are crucial steps in conflict resolution.
- Working on special projects involves reviewing cases created by colleagues, pinpointing any errors, and communicating these errors to the peers along with guidance on how to resolve the issues.
Dispute by Phone Specialists
JPMorgan Chase
09.2022 - 07.2024
- Responsibilities entail answering inbound customer calls and assisting customers who have discrepancies with their transactions.
- Formally document customer accounts and activities thoroughly and concisely thoroughly and concisely
- Approach problems logically and with sound judgment to ensure the right outcome for the customer. Have the ability to navigate multiple technologies while staying engaged with our customers, maintaining resilience, and adapting quickly in fast-paced environments.
- Managed escalated calls with calmness and professionalism, achieving satisfactory outcomes for all parties involved.
Trainer Assistant
Vutex Inc Work
07.2020 - 09.2022
- Trained new employees on manufacturing processes, equipment operation, and company policies, fostering a skilled workforce.
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Assisted in the delivery of hands-on workshops, providing individualized support as needed to ensure skills mastery.
Quality Specialist
Toyoda Gosei
09.2018 - 09.2019
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Maintained a cleanroom environment compliant with industry standards as part of ongoing efforts to minimize contamination risks during production.
Assistant Manager
Circle K
04.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Guest Specialist
Santikos Entertainment
01.2015 - 03.2017
- Collaborated with the front desk team to streamline check-in processes, reducing wait times for guests.
- Implemented loyalty program initiatives that encouraged repeat business from satisfied guests.
- Enhanced guest experience by providing exceptional customer service and addressing their needs promptly.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Education
South San Antonio High School
San Antonio, TXSkills
- Leadership skills
- Documentation expertise
- Critical thinking skills
- Decision-making support
- Ability to work independently
- Problem-solving abilities
- Strong organizational and multitasking skills
- Proficient with Microsoft Excel, SharePoint, and power point
Languages
English
Spanish
Timeline
Despite by Phone Representative 2
JPMorgan Chase
07.2024 - Current
Dispute by Phone Specialists
JPMorgan Chase
09.2022 - 07.2024
Trainer Assistant
Vutex Inc Work
07.2020 - 09.2022
Quality Specialist
Toyoda Gosei
09.2018 - 09.2019
Assistant Manager
Circle K
04.2017 - 08.2018
Guest Specialist
Santikos Entertainment
01.2015 - 03.2017
South San Antonio High School