Jannette Teston
Jesup
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
16
16
years of professional experience
Work History
Truck Driver
FedEx
08.2016 - 03.2022
- Delivered packages efficiently while adhering to strict timelines and safety regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with federal regulations.
- Maintained accurate logs of driving hours, routes, and deliveries to support regulatory compliance.
- Collaborated with dispatch team to optimize delivery routes, enhancing operational efficiency.
Customer Service Representative
EERC
04.2011 - 07.2015
- Resolved customer inquiries effectively, ensuring high satisfaction and retention rates.
- Trained new team members on company policies and customer service protocols.
- Implemented process improvements to streamline complaint resolution workflows.
- Led initiatives to enhance product knowledge among staff, boosting support quality.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Collaborated with team members to enhance communication strategies and improve service delivery.
- Implemented process improvements that streamlined call handling procedures and reduced wait times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Representative
EBay
07.2006 - 11.2010
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Collaborated with team members to enhance communication strategies and improve service delivery.
- Implemented process improvements that streamlined call handling procedures and reduced wait times.
- Analyzed customer feedback to identify trends and recommend enhancements to services offered.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO10-2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
Timeline
Truck Driver
FedEx
08.2016 - 03.2022
Customer Service Representative
EERC
04.2011 - 07.2015
Customer Service Representative
EBay
07.2006 - 11.2010
MBA - Business Administration And Management
Colorado Technical University
Similar Profiles
Jasmin CruzJasmin Cruz
Warehouse Worker at FedExWarehouse Worker at FedEx
Faika Santa StinfilFaika Santa Stinfil
Package Handler at FedExPackage Handler at FedEx
Kaleb MaceKaleb Mace
Yard Switcher at FedExYard Switcher at FedEx
Garrett MatsonGarrett Matson
Delivery Driver at FedExDelivery Driver at FedEx
Lisa SimmingtonLisa Simmington
Social Studies Teacher at Wayne County High SchoolSocial Studies Teacher at Wayne County High School