Jannette Zapata
Hoboken,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Financial Specialist
CANCERcare
New York, NY
01.2010 - Current
- Facilitated accurate processing of financial assistance applications to support cancer clients in need.
- Evaluated and processed applications to effectively distribute financial grants to eligible recipients.
- Facilitated client communication by providing updates on application status.
- Executed documentation and maintenance of accurate, up-to-date records.
- Ensured timely correspondence with clients and healthcare providers to address issues related to incomplete applications.
- Identified and rectified issues related to disbursement checks to guarantee accurate service delivery for clients.
Administrative/Customer Service Manager
United Limousine Service
Newark, NJ
01.2008 - 01.2010
- I'm skilled in developing strong relationships with clients to increase business year over year.
- Helped improve the process for handling commercial auto insurance claims, adding/deleting vehicles & drivers to greater efficiency.
- Optimize payables and receivables by creating a stronger process for the collection of insurance payments from our drivers, sorting and identifying parking tickets & making online payments.
- Develop office organization and communication processes to eliminate redundancy.
- Manage office in owner's absence.
Account Receivable/Billing Manager
Extra USA, LLC
Rochelle Park, NJ
01.2007 - 01.2008
- Processed credit applications to ensure adherence to company policies.
- Contacted delinquent accounts for collection efforts.
- Investigated complaints, verified accuracy of charges and made credit adjustments.
- Maintained verified and processed payroll data.
- Audited and oversaw all AP batches.
- Prepared journal entries, bank reconciliations as well as month end closes.
Quality Assurance/SRT Trainer
Ground Transportation Technology
Hackensack, NJ
01.2004 - 01.2007
- Trained and coached employees on phone etiquette and the handling of dissatisfied customers.
- Conducted random quality assurance to measure the adherence to company’s policies.
- Handled personnel conflicts and ensured an amicable resolution.
- Created training manuals to ensure employees were trained properly.
- Conducted monthly and quarterly training reviews for employees’ evaluation purposes.
Reservation/SB Coordinator
Burgundy Global
Rochelle Park, NJ
01.1999 - 01.2004
- Received and processed calls from clients, travel agents and corporate accounts.
- Modified existing accounts to accommodate customer’s needs and avoid cancellation.
- Processed reservations in a timely manner to ensure a high level of customer satisfaction.
- Handled and resolved customer’s complaints regarding company services.
Education
Bachelor of Arts - Communication, Minor: Liberal Arts
Fairleigh Dickinson University
Teaneck, NJundefined
StreetWise Career Venture Program
11-2010
Skills
- Proficient in organization and clear communication
- Bilingual in English and Spanish
- Proficient in Microsoft Office Suite
- Administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Specialist
CANCERcare
01.2010 - Current
Administrative/Customer Service Manager
United Limousine Service
01.2008 - 01.2010
Account Receivable/Billing Manager
Extra USA, LLC
01.2007 - 01.2008
Quality Assurance/SRT Trainer
Ground Transportation Technology
01.2004 - 01.2007
Reservation/SB Coordinator
Burgundy Global
01.1999 - 01.2004
undefined
StreetWise Career Venture Program
Bachelor of Arts - Communication, Minor: Liberal Arts
Fairleigh Dickinson University