Janni Britto
Elkton,MD
Summary
Seasoned Water/Wastewater Operator and Restaurant Manager with a proven track record at Inframark, Perryville, Susquehanna Llc., and 2 Delaware county restaurants. Expert in laboratory and chemical analysis, excelling in community relations. Achieved significant improvements in water quality and customer satisfaction, demonstrating exceptional process control and team leadership skills.
Overview
18
18
years of professional experience
Work History
Water/Wastewateroperator
Inframark, Perryville, Susquehanna Llc.
Elkton, Perryville, Cecilton & Millington, MD
04.2021 - 08.2024
- Operated and monitored wastewater treatment process equipment such as pumps, blowers, valves, filters, clarifiers and aerators.
- Conducted laboratory tests on wastewater samples to determine acidity, alkalinity, suspended solids, biochemical oxygen demand and other parameters.
- Performed maintenance and repair of wastewater collection systems including manholes, lift stations and pipelines.
- Inspected tanks, pipes and other related equipment for leaks or blockages.
- Maintained records of daily operations activities such as pump runs and chemical usage.
- Ensured compliance with all applicable local, state and federal regulations related to wastewater discharge standards.
- Monitored the performance of each stage of the wastewater treatment process to ensure optimal results.
- Adjusted processes in response to changing environmental conditions or system needs.
- Responded to emergency situations involving spills or malfunctioning equipment in a timely manner.
- Provided technical support for operators regarding operational problems with the plant's mechanical equipment.
- Assisted in training new employees on proper operating procedures for the plant's mechanical systems.
- Worked closely with regulatory agencies to ensure compliance with all applicable laws and regulations pertaining to water quality standards.
- Analyzed data collected from various sources such as lab reports or field sampling results to identify trends in water quality issues.
- Sampled and tested wastewater, applied chemical dosing, received chemical shipments, and performed wastewater plant preventive maintenance and minor corrective maintenance.
Restaurant Manager, Deli Assistant Manager
2 Delaware county restaurants & Giant Martins.
Aston, PA
07.2006 - 02.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Education
Bachelor of Arts - Culinary Arts
Esbjerg Tekninnske Skole
Esbjerg Denmark06-2003
High School Diploma -
Westervang Skolen
Esbjerg Denmark06-2001
Skills
- Laboratory analysis
- Community relations
- Chemical analysis
- Chemical feed system operation
- Process control
- SWPPP compliance
- Hazardous materials
- Water sampling
- Water quality
- Pump stations
- Instrument Calibration
- Electrical troubleshooting
- Public health
- Safety procedures
- EPA standards
- Chemical handling
- Confined space entry
- Dissolved oxygen meters
- Operational data management
- Flow meter monitoring
- SCADA
- Wastewater treatment
- System monitoring
- Pump operation
Affiliations
- Hiking when possible
- Music
- Boating
- Loving our pets and playing with & petting them.
- Reading
- Movies & documentaries
- Cooking & Baking
Languages
Danish
Native/ Bilingual
References
References available upon request.
Timeline
Water/Wastewateroperator
Inframark, Perryville, Susquehanna Llc.
04.2021 - 08.2024
Restaurant Manager, Deli Assistant Manager
2 Delaware county restaurants & Giant Martins.
07.2006 - 02.2021
Bachelor of Arts - Culinary Arts
Esbjerg Tekninnske Skole
High School Diploma -
Westervang Skolen