JANNIBEL ESTEVEZ CRUZ
Brooklyn,NY
Summary
Customer-focused Loan Advisor Assistant with two years of experience in the role and four years in the industry supporting consumer mortgage loans, including conventional, adjustable-rate, Fannie Mae, Freddie Mac, FHA, and VA. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Salesperson
Douglas Elliman
Bayside, NY
11.2023 - Current
- Demonstrated strong communication skills when interacting with colleagues, customers, and third-party professionals involved in transactions.
- Analyzed comparable sales data to provide accurate pricing recommendations for clients.
- Attended networking events in order to build professional connections within the industry.
- Stayed up-to-date on changes in state laws governing real estate transactions.
- Advertised properties through multiple online and print platforms while ensuring accuracy of all information provided.
- Responded promptly to inquiries from prospective buyers and sellers regarding available properties or services offered by company.
- Educated clients on various aspects of the real estate process including financing options and legal requirements.
- Negotiated favorable terms with buyers and sellers on behalf of clients.
- Performed administrative tasks such as scheduling appointments and preparing reports as needed.
- Established relationships with vendors such as home inspectors, appraisers, mortgage lenders.
Loan Advisor Assistant
Flagstar Bank
New York, NY
09.2021 - 08.2023
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Submitted loan applications to underwriter for verification and managed pipeline for originated loans through closing to complete required management reports.
- Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Contacted previous clients to verify satisfaction with process and service and to offer additional support and wrote personal thank you notes to clients and listing agents.
Administrative Assistant
Real Estate Classics
Richmond Hill, NY
05.2020 - 09.2021
- Greeting clients, answering the telephone, and making follow-up calls.
- Preparing correspondence, scheduling meetings, and making travel arrangements.
- Coordinating showings, assisting at open houses, and obtaining feedback.
- Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases.
- Compile lists of real estate properties with details regarding their location, square footage and features.
- Promote sale of properties through open houses, engagement in multiple listing services and advertisements.
- Managing a client database and preparing reports.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Communicated with appraisers, reviewers and bank departments to make closings go smoother.
Administrative Coordinator
Clinton Institute
Brooklyn, NY
06.2020 - 06.2021
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Obtained and processed payments from clients for products and services.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Computed balances, totals or commissions to support accounting team.
Manager
BP Gas Station
Bronx, NY
05.2019 - 02.2020
- Administration of two gas station.
- Monitored multiple databases to keep track of all company inventory.
- Prepared and filed financial statements such as balance sheets and income statements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Senior Operations Officer
Instituto Nacional Formación Técnico Profesional
Santiago De Los Caballeros, Dominican Republic
01.2016 - 02.2019
- Prepared payment requests for accredited operating centers.
- Composed letters, internal and external emails in an appropriate and timely manner.
- Led operational planning teams to address field and base concerns with minimal delays.
- Requisitioned, received, stored and documented unit equipment and supplies.
- Improved operations by working with team members and customers to find workable solutions.
Customer Service Associate
Coopbueno
Santiago De Los Caballeros, Dominican Republic
11.2014 - 12.2015
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
BBA - Marketing
Universidad Autonoma De Santo Domingo (UASD)
11.2018
Skills
- Excellent communication skills
- Data analysis and interpretation
- Salesforce, Quickbooks, and Surefire
- Fast learner and problem-solving
- Creativity and innovation
- Team management and MS Office
Languages
- Bilingual Spanish.
Certification
- Licensed Real Estate Salesperson
- NMLS Certification # 2244935
Timeline
Licensed Real Estate Salesperson
Douglas Elliman
11.2023 - Current
Loan Advisor Assistant
Flagstar Bank
09.2021 - 08.2023
Administrative Coordinator
Clinton Institute
06.2020 - 06.2021
Administrative Assistant
Real Estate Classics
05.2020 - 09.2021
Manager
BP Gas Station
05.2019 - 02.2020
Senior Operations Officer
Instituto Nacional Formación Técnico Profesional
01.2016 - 02.2019
Customer Service Associate
Coopbueno
11.2014 - 12.2015
BBA - Marketing
Universidad Autonoma De Santo Domingo (UASD)
- Licensed Real Estate Salesperson
- NMLS Certification # 2244935
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