JANNIE AUSTIN
Bethlehem,GA
Summary
Proactive Hotel Front Desk Clerk and Customer Service Representative with extensive experience in welcoming guests, managing reservations, and handling financial transactions accurately. Skilled in resolving customer complaints and managing high-stress situations effectively, leading to increased customer loyalty. Strong knowledge of payment handling, reservation management, and multi-line phone systems.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Clerk
IHG Hotel San Antonio
2019.02 - 2023.01
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Customer Service Representative
Lowes Home Improvment
2016.04 - 2019.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Walmart
2014.03 - 2016.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Human Resources Management
Cornell University
Ithaca, NY05.2019
Skills
- Customer Service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Multi-Line Phone Systems
- Microsoft Office
- Reservation Management
Timeline
Hotel Front Desk Clerk
IHG Hotel San Antonio
2019.02 - 2023.01
Customer Service Representative
Lowes Home Improvment
2016.04 - 2019.02
Customer Service Representative
Walmart
2014.03 - 2016.05
Associate of Arts - Human Resources Management
Cornell University
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