Jannie Austin
Bethlehem,GA
Summary
To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and entry-level talents with the goal of proving myself and growing with the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
401K Specialist
Trowe Price Retirement
08.2018 - 08.2024
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
- Provided exceptional customer service through proactive communication about account updates, market news, or regulatory changes that may impact clients'' investments.
- Collaborated with cross-functional teams to develop customized 401K strategies, resulting in increased client retention rates.
Talent Acquisition Specialist
Lowe’s
08.2018 - 11.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Customer Service Representative
FEDEX
04.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Executive
Disney Cruise Lines
09.2014 - 03.2016
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Human Resources
US Army
12.2005 - 03.2014
- Managed annual budget for human resources department, allocating funds appropriately to achieve key objectives.
- Partnered with Human Resources to recruit, interview, hire, and retain top talent for the production workforce.
- Assisted human resources team with effectively administering payroll and benefits for more than Number employees.
- Served as a liaison between human resources department, nursing administration, and clinical staff to resolve staffing issues promptly.
Education
ASSOCIATE IN ARTS (A.A.) IN ESTHITICIAN -
Paul Mitchel
09.2023
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
CORNELL UNIVERISTY
05.2019
COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS (A.A.) IN LANGUAGE INTERPRETER PREPARATION PROGRAM -
PIKES PEAK COMMUNITY COLLEGE
01.2018
Skills
- SIGN LANGUAGE
- PROFICIENT IN MICROSOFT WORD
- TYPE 40 WPM
- Administrative Assistant / Receptionist
- Call center expert
Certification
HUMAN RESOURCES MANAGEMENT
Timeline
401K Specialist
Trowe Price Retirement
08.2018 - 08.2024
Talent Acquisition Specialist
Lowe’s
08.2018 - 11.2022
Customer Service Representative
FEDEX
04.2016 - 08.2018
Customer Support Executive
Disney Cruise Lines
09.2014 - 03.2016
Human Resources
US Army
12.2005 - 03.2014
ASSOCIATE IN ARTS (A.A.) IN ESTHITICIAN -
Paul Mitchel
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
CORNELL UNIVERISTY
COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS (A.A.) IN LANGUAGE INTERPRETER PREPARATION PROGRAM -
PIKES PEAK COMMUNITY COLLEGE
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