Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jannie Davis

Powell Butte

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

13
13
years of professional experience

Work History

Scheduler

St. Charles Medical Center
04.2024 - Current
  • Pre-registers the patient , accurately collects patient demographics and insurance information.
  • Schedules outpatient procedures and provider appointments accurately.
  • Demonstrates proper phone etiquette and understands medical terminology and procedures.
  • Handles a large volume of incoming calls. Ensuring all patient calls are handled in a professional and expedient fashion.
  • Demonstrates excellent customer service skills.
  • Excellent communication skills and ability to interact with a diverse population.
  • Strong team working collaborative skills. Ability to multi-task and work independently.
  • Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Business Office Manager

Bristol Hospice
05.2022 - 05.2023
  • Acts as a liaison with patients, families and staff.
  • Maintain confidentiality of patient information.
  • Ensures that medical records are accurate , maintained and kept up to date.
  • Ensure that staff is informed of any changes and/or updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed by the Executive Director.
  • Track admissions, discharges, IDT's, certifications and re-certifications on all patients.
  • Assists with audits of patient information.
  • Ensure compliance , completion and submission of mid-month and month-end closings.
  • Provide new hire orientation and ensure all processes are completed accurately and in a timely manner, including set up of personnel files, equipment, keys, benefits, training and skills competencies.
  • Ability to establish and maintain effective working relationships.



Intake Specialist

Integrity Home Care & Hospice
12.2021 - 05.2022
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Offered compassionate and attentive guidance to patients during crisis situations.

Volunteer Coordinator/ Hospice CNA

Heart and Home Hospice
08.2018 - 12.2020
  • Assigning volunteers to Hospice patient per the need/ request of the patient or interdisciplinary care team.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Kept volunteer files up to date and medicare compliant.
  • Admit chart audits, assisting in keeping the interdisciplinary care team medicare compliant.
  • Answering calls from the community.
  • Faxing documents to Dr's offices and facilities.
  • PPE management and ordering supplies.
  • Build and maintained professional and meaningful relationships with referral partners.
  • Connecting appropriate resources and education to the community.
  • Coordinated all CNA schedules.
  • Assisted in conducting CNA interviews.
  • Prioritized visits with patients in home and in facilities according to their individual needs.
  • Followed care plans assigned by the RN.
  • Provided end of life care with dignity and respect.

CNA/ Hospice Aide

St. Charles Medical Center
03.2012 - 08.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Education

McKay High School
Salem, OR

Skills

  • Attention to detail
  • Strong work ethic
  • Teamwork and collaboration
  • Effective multitasking
  • Medical terminology
  • Call management
  • Patient scheduling
  • Documentation proficiency
  • Inventory tracking
  • Document management
  • Client relations
  • Calendar management

Timeline

Scheduler

St. Charles Medical Center
04.2024 - Current

Business Office Manager

Bristol Hospice
05.2022 - 05.2023

Intake Specialist

Integrity Home Care & Hospice
12.2021 - 05.2022

Volunteer Coordinator/ Hospice CNA

Heart and Home Hospice
08.2018 - 12.2020

CNA/ Hospice Aide

St. Charles Medical Center
03.2012 - 08.2018

McKay High School

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