Jannie Peel
customer service
Tupelo,MS
Summary
Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
21
21
years of professional experience
Work History
Executive Assistant to the President
Sorensen Properties
03.2020 - 09.2023
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
- Handled confidential and sensitive information with discretion and tact.
Bartender Shift Manager
Montclair Golf Club & Restaurant
03.2010 - 03.2021
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Bartender
Cafe Van Kleef
02.2004 - 04.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Legal Assisitant/Front Office Manager
Ostly Murphy &Vu
05.2004 - 09.2007
- Streamlined legal research by utilizing advanced search techniques and analytical tools.
- Assisted attorneys in drafting persuasive legal briefs and motions, leading to favorable outcomes in court proceedings.
- Supported multiple attorneys simultaneously, effectively balancing competing demands for time-sensitive tasks.
- Maintained accurate billing records to ensure proper invoicing and collection of fees from clients.
- Developed a strong understanding of various areas of law including family law, personal injury claims, employment disputes, among others through assisting attorneys with diverse caseloads.
- Utilized strong attention to detail to proofread and edit legal documents, minimizing errors and reducing the need for revisions.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Assisted attorneys with case organization and administrative tasks.
- Attended court sessions to record and listen to critical information.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
Bartender
Sutter Station Tavern
01.2003 - 01.2006
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Intern Classes - Legal Studies
Merritt College
Oakland, CAHigh School Diploma -
West Point High School
West Point, MS01.1994
Skills
- Office Administration
- Effective communication
- Exceptional Organization
- Advanced multitasking
- Proactive problem-solving
- Project coordination
- Team collaboration
- Relationship building
- Meticulous Attention to Detail
- Customer Service-Oriented
Timeline
Executive Assistant to the President
Sorensen Properties
03.2020 - 09.2023
Bartender Shift Manager
Montclair Golf Club & Restaurant
03.2010 - 03.2021
Legal Assisitant/Front Office Manager
Ostly Murphy &Vu
05.2004 - 09.2007
Bartender
Cafe Van Kleef
02.2004 - 04.2018
Bartender
Sutter Station Tavern
01.2003 - 01.2006
Intern Classes - Legal Studies
Merritt College
High School Diploma -
West Point High School