Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jannielle Brown

Hawley,PA

Summary

Dedicated professional with expertise in customer service, multitasking, and time management. Recognized for delivering exceptional dining experiences and cultivating a positive workplace culture.

Overview

13
13
years of professional experience

Work History

Dining Room Supervisor

Woodloch Pines Resort
Hawley, Pennsylvania
04.2024 - Current
  • Resolved customer complaints by collaborating with front-of-house and kitchen staff to address issues efficiently.
  • Set priorities and delegated tasks to staff, ensuring alignment with operational goals.
  • Maintained active presence on dining room floor, enhancing service efficiency through team support.
  • Trained front-of-house staff on policies, guest service techniques, and communication skills for improved customer experiences.
  • Provide leadership and mentoring to newly hired employees, familiarizing them with company programs.

Server

Woodloch Pines Resort
Hawley, Pennsylvania
04.2017 - Current
  • Assist in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Banquet and Fine Dining Server

The Pitcher Inn - Relais & Chateau
Warren, Vermont
12.2024 - 03.2025
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Barista & Front of House Employee

The Warren store
Warren, VT
12.2024 - 03.2025
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Utilized POS system to receive and process customer payments.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

House Keeping & Breakfast Server

The Pitcher Inn - Relais & Chateaux
Warren, Vermont
12.2022 - 03.2023
  • Provided guests with information on hotel services and room features.
  • Organized storage areas for efficient access to materials and supplies.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Followed safety procedures when using chemical cleaners and power equipment.

Collections Agent

Sutherland Global Service JAMAICA
08.2015 - 03.2017
  • Assisted in the development of strategies to improve collections process efficiency.
  • Adhered to company policies and applicable laws while collecting debts from customers.

Brand Marketing Specialist

Kadtron Trading LLC, THE CARIBBEAN
11.2014 - 06.2015
  • Marketed company through targeted advertising, resulting in client acquisition.
  • Monitored competitors' activities in order to stay ahead in terms of innovation and strategy development.
  • Participated in brainstorming sessions for developing innovative ways of engaging customers online.

Customer Service Representative

FLOW JAMAICA
06.2013 - 09.2013
  • Resolved customer queries and complaints, ensuring satisfaction and retention.
  • Marketed company products to enhance customer engagement.
  • De-escalated complex concerns, maintaining a calm and friendly demeanor.
  • Cultivated strong relationships with customers to promote repeat business.

Administrative Assistant

Manpower Maintenance Services Jamaica
06.2012 - 09.2012
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

Bachelor of Science - Entrepreneurship

University of Technology Jamaica
Kingston, Jamaica
11-2014

High School Diploma -

St. Andrew High School For Girls
06.2010

Skills

  • Communication skills
  • Fine-dining expertise
  • Menu knowledge
  • Wine pairing
  • Food safety compliance
  • Staff training
  • POS operation
  • Team leadership

Timeline

Banquet and Fine Dining Server

The Pitcher Inn - Relais & Chateau
12.2024 - 03.2025

Barista & Front of House Employee

The Warren store
12.2024 - 03.2025

Dining Room Supervisor

Woodloch Pines Resort
04.2024 - Current

House Keeping & Breakfast Server

The Pitcher Inn - Relais & Chateaux
12.2022 - 03.2023

Server

Woodloch Pines Resort
04.2017 - Current

Collections Agent

Sutherland Global Service JAMAICA
08.2015 - 03.2017

Brand Marketing Specialist

Kadtron Trading LLC, THE CARIBBEAN
11.2014 - 06.2015

Customer Service Representative

FLOW JAMAICA
06.2013 - 09.2013

Administrative Assistant

Manpower Maintenance Services Jamaica
06.2012 - 09.2012

High School Diploma -

St. Andrew High School For Girls

Bachelor of Science - Entrepreneurship

University of Technology Jamaica

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