Jannifer Lee
Summary
Dedicated team member with extensive experience in customer service and education support. Skilled in organization, prioritization, and effective communication, consistently striving to exceed expectations and improve workflow efficiency in every role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Member/ Insurance
State Farm
Wolf Point and Billings
06.2012 - Current
- Assisted customers with insurance inquiries and policy details/wrote policies for households
- Collaborated with team members to ensure efficient workflow and service delivery.
- Maintained up-to-date knowledge of insurance products and services.
- Resolved customer issues by offering effective solutions and guidance.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
- Looked for ways to go above and beyond job requirements.
- Participated in regular training sessions to improve product knowledge and service skills.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Needed to be a self-starter, self-driven, and task oriented
Community Education
Bozeman School Disctrict
Bozeman
05.2008 - 03.2012
- Worked in the administration office of the Bozeman public school system
- Assisted with GED program by managing data entry, preparing materials, collaborating with teachers, and participating in trainings.
- Registered students for driver's education and prepared instructional materials.
- Led community education program by recruiting teachers, organizing course brochures, enrolling participants, collaborating with educators, and managing administrative tasks.
Instructional Paraprofessional/ Special Education
Bozeman School District
Bozeman
08.2004 - 05.2008
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Collaborated with teacher to design and implement personalized learning strategies that improved student engagement and success.
- Facilitated small group instruction that strengthened understanding of learning objectives.
- Collaborated with special education staff to adapt instructional materials.
- Implemented behavior management strategies designed by special education staff members.
- Guided students in developing perseverance with challenging tasks to enhance resilience for future academic challenges.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
Education
Bachelor of Science - Elementary Education
Montana State University
Bozeman, MT05-2004
Skills
- Insurance product knowledge
- Customer relationship management
- Policy writing
- Database management
- Issue resolution
- Organization and prioritization
- Team collaboration
- Verbal and written communication
- Differentiated instruction
- Group and individual instruction
- Individual student assistance
- Reading intervention
- Mathematics instruction
- Preparing instructional materials
- Special education support
Certification
- Elementary Education License, Library Endorsement, and Reading Endorsement
- Life and Health Insurance License/ Property and Casualty License
Timeline
Team Member/ Insurance
State Farm
06.2012 - Current
Community Education
Bozeman School Disctrict
05.2008 - 03.2012
Instructional Paraprofessional/ Special Education
Bozeman School District
08.2004 - 05.2008
Bachelor of Science - Elementary Education
Montana State University