Summary
Overview
Work History
Skills
Hobbies
Languages
Timeline
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Jannike Ahlen

Jannike Ahlen

Brooklyn,NY

Summary

Experienced Customer Success Manager with good knowledge, contributing to the development of quality-conscious and efficient customer care. Strong collaboration with sales, technology, and analysis departments. Extensive expertise in media landscape, social media, market communication, media monitoring, and content marketing.

Beyond professional endeavors, my commitment to personal well-being reflects in a belief that feeling strong and healthy enhances professional capabilities. A passion for food and travel has not only nourished me physically but also brought happiness and a global perspective, fostering adaptability and continuous personal development.

Overview

14
14
years of professional experience

Work History

Analytics Consultant

Retriever
01.2020 - 12.2022
  • Tested data prediction algorithms based on historical data.
  • Utilized data visualization tools to effectively communicate business insights.
  • Reviewed current analytics implementations and provided recommendations for realignment to customer KPIs or technical best practices.
  • Generated standard and custom reports to provide insights into business performance.
  • Assisted clients in understanding complex data sets through clear visualizations that emphasized key trends.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Created dashboards to monitor and track key performance indicators.

Customer Success Manager

Retriever
10.2011 - 01.2022
  • Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Created customer support strategies to increase customer retention.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Picture Editor

Scanpix
01.2009 - 01.2011
  • Led a team of editors to deliver high-quality work on schedule, resulting in increased client satisfaction rates.
  • Collaborated with photographers and creative teams to develop unique visual concepts for client satisfaction.
  • Increased efficiency by streamlining workflows and maintaining organized digital asset management systems.
  • Offered image proofs to help clients choose best photos from shoot.
  • Enhanced visual storytelling by selecting and editing compelling images for various projects.

Skills

  • Project Management
  • Information Flow Management
  • Attention to Detail
  • Market Analysis
  • Trend Data Analysis

Hobbies

Work out: feeling strong and healthy makes me a better, smarter, and more focused woman. Food: food gives me nourishment but also a feeling of happiness, which is contagious in my everyday life. Travel: to travel is to evolve.

Languages

Swedish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
French
Elementary

Timeline

Analytics Consultant

Retriever
01.2020 - 12.2022

Customer Success Manager

Retriever
10.2011 - 01.2022

Picture Editor

Scanpix
01.2009 - 01.2011

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Jannike Ahlen