Jannike Perez
Bakersfield,CA
Summary
Organized and detail-oriented healthcare administrative professional with extensive experience in managing scheduling operations, coordinating surgical procedures, and enhancing patient care services. Adept at handling high-volume environments while maintaining accuracy, confidentiality, and compliance with HIPAA regulations. Recognized for excellent communication skills and delivering superior patient and physician support.
Overview
15
15
years of professional experience
Work History
HUMAN RESOURCES GENERALIST
Systems Application & Technologies, Inc.
Oxnard, CA
05.2022 - 04.2024
- Collaborated with managers to resolve employee relations issues, including performance management and disciplinary actions, ensuring fair and consistent outcomes.
- Executed comprehensive benefits administration tasks such as managing enrollments/terminations and ensuring accurate payroll processing and personnel records.
- Conducted comprehensive exit interviews to identify trends and potential improvements for employee retention.
- Coordinated onboarding processes, providing orientation and training to new employees, to promote seamless transitions.
- Managed recruitment by sourcing, screening, and interviewing candidates, leading to the successful hiring of qualified personnel.
- Acted as the primary Benefits Coordinator, conducting enrollment meetings, and advising employees on benefit options and eligibility.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
- Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
PRACTICE MANAGER
Dr. Bruce Olson
Oxnard, CA
11.2009 - 07.2021
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Developed and maintained a comprehensive scheduling system for multiple providers, optimizing patient flow and reducing appointment conflicts.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Verified insurance coverage and secured pre-authorizations for procedures, ensuring smooth billing processes.
- Maintained complete and accurate medical records, including test results and treatment plans, adhering to privacy regulations.
- Implemented office policies and procedures to ensure compliance with HIPAA and healthcare standards.
- Led recruitment, hiring, and staff training to maintain a knowledgeable and patient-focused team.
- Managed budget planning, collections, and accounts receivable, improving financial performance through enhanced billing practices.
- Analyzed patient satisfaction surveys to develop quality improvement initiatives, enhancing the overall patient experience.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
BANK TELLER
Bank of America
San Diego, CA
12.2011 - 07.2013
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Order a supply of cash to meet daily needs
- Prepare and verify cashier's checks
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Identify transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Monitor bank vaults to ensure cash balances are correct
- Complete Opening and Closing Procedures
- Balance Night Drops and ATM's
Education
HIGH SCHOOL DIPLOMA -
Oxnard High School
Oxnard, CA06.2008
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Oxnard College
Oxnard, CASkills
- Coordination of Surgical and Appointment Scheduling
- Patient registration and insurance pre-authorization
- Medical Office Administration and Records Management
- HIPAA Compliance and Confidentiality
- Patient-centered communication and customer service
- Time Management and Problem Solving
- Bilingual: Fluent in English and Spanish (written and verbal)
- Talent acquisition
- Employee engagement
References
References available upon request
Timeline
HUMAN RESOURCES GENERALIST
Systems Application & Technologies, Inc.
05.2022 - 04.2024
BANK TELLER
Bank of America
12.2011 - 07.2013
PRACTICE MANAGER
Dr. Bruce Olson
11.2009 - 07.2021
HIGH SCHOOL DIPLOMA -
Oxnard High School
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Oxnard College
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