Jannis Brannon
Marshall
Summary
Dynamic Customer Service Representative with proven expertise at Blue Cross and Blue Shield, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and proficient in call center operations, consistently delivering informed recommendations to elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
05.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
O'Reilly Auto Parts
10.2018 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Marshall High School
Marshall, TX05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Customer relations
Timeline
Customer Service Representative
Blue Cross and Blue Shield
05.2022 - 05.2025
Customer Service Representative
O'Reilly Auto Parts
10.2018 - 05.2022
GED -
Marshall High School
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