Jannis Brannon

I worked with members understanding their medical, pharmacy, and behavioral health benefits.

Specific duties:

*Gave full benefits

*Reviewed CPT and ICD codes for inclusions and exclusions

*Went over their specific policy manual

*Explained their explanation of benefits (EOB's)

*Reviewed and explained claims

*Set up appointments for members

*Emailed informational videos on specific procedures and understanding health insurance

*Called the Host Plan when needed

*Made calls to providers for members

I worked the front counter in sales as well as working in commercial delivering parts to customers.

Other duties:

*Stocking

*Handling cash on deliveries when needed

*Pulling parts for customers

*Answering phones

I managed employees as well as opened and closed store.

Other duties:

*Bank deposits

*Stocking

*Made and reviewed reports

*Helped with other management teams to reopen other stores

*Cashier

Worked in the call center

Duties:

*Answered high volume of calls

*Provided detailed information on products and services

*Used a multi-line phone system

*Made appointments for service providers