Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jannise Francisco

Reading,PA

Summary

Highly skilled Collection Analyst with robust experience in accounts receivable, credit management, and customer service. Possess strong skills in negotiating payment plans and resolving billing disputes effectively. Demonstrated ability to improve collection procedures, resulting in increased efficiency and reduced outstanding debts. Excellent problem solver with keen attention to detail and adherence to company policies.

Overview

11
11
years of professional experience

Work History

Collections Analyst

Ally Financial
10.2020 - Current
  • Assisted other departments in researching customer inquiries regarding billing issues, payment discrepancies, and account disputes.
  • Reached out to customers via phone calls, emails, letters. in order to collect overdue payments.
  • Responded promptly and professionally to customer inquiries regarding their accounts.
  • Reviewed customer accounts for potential write-offs or legal action when necessary.
  • Analyzed credit history and financial statements of customers to determine the most effective collection strategies.

Senior Lead Teller

TD Bank
05.2020 - 10.2020
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Completed monthly audits and managed overdraft reports.
  • Researched and resolved open items and deposit issues.
  • Verified amounts and integrity of every check or funds transfer.

Lead Teller

KeyBank
09.2014 - 05.2020
  • Completed monthly audits and managed overdraft reports.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Prepared and submitted documentation for bank records and compliance purposes.

Education

Bachelor of Arts - Business Administration

University of Desales
06.2023

Associate of Science - Business Administration

Montgomery County Community College
Blue Bell, PA
06.2022

Skills

  • Financial analysis
  • Microsoft Excel
  • Customer service
  • Regulatory compliance
  • Strong communication skills
  • Conflict resolution techniques
  • Debt recovery expertise
  • Assertiveness in collections
  • Active listening
  • Legal compliance
  • Team collaboration
  • Debt negotiation
  • Skip tracing
  • Proficiency in CRM

Timeline

Collections Analyst

Ally Financial
10.2020 - Current

Senior Lead Teller

TD Bank
05.2020 - 10.2020

Lead Teller

KeyBank
09.2014 - 05.2020

Bachelor of Arts - Business Administration

University of Desales

Associate of Science - Business Administration

Montgomery County Community College