JANNISE MITCHELL
Shawnee,KS
Summary
Accomplished banking professional with a proven track record at BMO BANK N.A., enhancing sales targets through effective customer engagement and banking product knowledge. Expert in cash handling and risk management, I've significantly improved client satisfaction and operational efficiency. Skilled in staff training, I embody professionalism and ethics, driving team success.
Overview
2025
2025
years of professional experience
Work History
TELLER SUPERVISOR
U S BANK
SENIOR TELLER
1ST NATIONAL BANK OF SHAWNEE
DISTRICT VAULT TELLER /ASSISTANT TELLER SUPERVISOR
CAPITOL FEDERAL SAVINGS
RETAIL RELATIONSHIP BANKER
BMO BANK N.A.
03.2014 - Current
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Managed branch operations efficiently, ensuring compliance with industry regulations and internal policies.
- Assisted in training new hires, sharing best practices and valuable industry knowledge.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, and lending services.
- Performing monthly branch audits to keep with compliance guidelines.
- Reduce branch risk exposure through assisting the service line with transaction judgement calls and limit overrides in the system.
- Assist customers on the teller service line when needed.
- Create branch work and vacation schedules.
- Order all supplies needed for the branch operation.
- Order all alarm codes, program Kaba codes, and request programs for new hires to the branch.
Education
High School Diploma -
Shawnee Mission North High School
7401 Johnson Drive, Overland Park, KS 66202Art History, Ceramics, Sculpture, And Painting
Johnson County Community College
12345 College Blvd. Overland Park , KS 66210Skills
Cash handling and management
Customer Engagement
Professionalism and Ethics
Staff Training and Development
Banking Product Knowledge
Risk Management
Transaction Processing Efficiency
Sales and Cross-Selling
Teamwork and Collaboration
Problem-solving abilities
Relationship Building
Staff Scheduling
Affiliations
- BMO ALLIANCE FOR WOMEN 10 YEAR MEMBER FORMER CO-CHAIR KANSAS CITY
- MEMBER OF ST JOSEPH CATHOLIC CHURCH
- GIRL SCOUTS OF AMERICA DISTRICT AND TROOP LEADER
- BOY SCOUTS OF AMERICA - EAGLE SCOUT MOTHER - CAMP BARTLE CORDINATORR
Timeline
RETAIL RELATIONSHIP BANKER
BMO BANK N.A.
03.2014 - Current
TELLER SUPERVISOR
U S BANK
SENIOR TELLER
1ST NATIONAL BANK OF SHAWNEE
DISTRICT VAULT TELLER /ASSISTANT TELLER SUPERVISOR
CAPITOL FEDERAL SAVINGS
High School Diploma -
Shawnee Mission North High School
Art History, Ceramics, Sculpture, And Painting
Johnson County Community College
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