JanNisha' Harris
Houston,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Navient
07.2023 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Received recognition as an exemplary employee for consistently maintaining high levels of professionalism under pressure.
- Educated customers about billing, payment processing and support policies and procedures.
Security Officer
United Protective Services
04.2022 - 11.2022
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
Cashier
Levy Restaurants
03.2017 - 03.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Victory Preparatory Academy
Houston, TX05.2013
Skills
- Call Control
- Product Education
- Brand representation
- Problem-solving skills
- Customer Account Management
- Account Updates
- Customer Support
Timeline
Call Center Representative
Navient
07.2023 - Current
Security Officer
United Protective Services
04.2022 - 11.2022
Cashier
Levy Restaurants
03.2017 - 03.2022
High School Diploma -
Victory Preparatory Academy
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