JANNIVEN HERNANDEZ
San Jose,CA
Summary
Known for demonstrating superior interpersonal skills and influencing clear and effectual communication between employees. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners. Skilled Onsite Manager possessing valuable experience in overseeing daily operations, managing staff, and maintaining excellent client relationships. Strengths include effective communication, problem-solving skills, and a strong customer focus. Have consistently made impactful contributions to previous work by improving operational efficiency and ensuring client satisfaction.
Overview
7
7
years of professional experience
Work History
Onsite Manager
Opening Doors
San Jose
03.2018 - 02.2024
- Ensured the privacy and security of a customer's files every step of the way.
- Supervised staff and ensure proper training and development of team members.
- Monitored inventory levels and placed orders as needed.
- Resolved customer complaints efficiently.
- Assigned work and monitored performance of project personnel.
- Reviewed customer feedback surveys and provided suggestions for improvements.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Developed and implemented strategies to enhance customer satisfaction.
- Assigned work and monitored the performance of project personnel..
Aquatic Crew
Great America
Santa Clara
03.2017 - 08.2017
- Worked well with other crew members and followed safety guidelines
- Developed and fostered positive relationships with crew members, performers, and theater personnel
Education
Bachelor of Arts - Business Administration
San Francisco State University
San Jose11-2024
High School Diploma -
Summit Public School: Rainier
San Jose, CA06-2020
Skills
- Adaptability
- Leadership
- Crisis Management
- Effective Time Management
- Customer Service
- Project Planning
- Budget Management
- Communication Skills
- Scheduling and Coordinating
- Team building
- Policy administration
- Hiring and Training
Timeline
Onsite Manager
Opening Doors
03.2018 - 02.2024
Aquatic Crew
Great America
03.2017 - 08.2017
Bachelor of Arts - Business Administration
San Francisco State University
High School Diploma -
Summit Public School: Rainier
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