Jannon Neill
Mililani Town,Hawaii
Summary
Dynamic Manager with extensive "on the floor" sales experience, adept in inventory control and customer service. Excelled in building relationships and enhancing team efficiency, significantly boosting customer satisfaction. Skilled in jewelry making and problem-solving, demonstrating meticulous attention to detail and the ability to multitask in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager
Elly Rose
03.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
- Addressing unhappy or angry customers to assist employees while maintaining professional demeanor by staying calm and providing excellent customer service.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with hiring, training, and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
Cookie Corner Hawaii
03.2017 - 01.2020
- Performed opening and closing procedures for store.
- Collected payments accurately with cash, debit, and credit cards, using Point-of-Sale system to process transactions.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prioritized helping customers over completing other routine tasks in-store.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Wrapped, boxed, and weighed bakery department products.
- Baked cookies to maintain sales inventory throughout work shift.
- Used utensils and equipment to portion, wrap, and display bakery items.
- Created gift boxes and gift baskets for special occasions to be displayed.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
Education
High School Diploma -
Homeschooled
Mililani, HI05.2017
Skills
- Jewelry Maker
- Attention to Detail
- Customer Service
- Communication
- Problem-solving
- Multitasking
- Inventory Control
Timeline
Manager
Elly Rose
03.2022 - Current
Sales Associate
Cookie Corner Hawaii
03.2017 - 01.2020
High School Diploma -
Homeschooled
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