Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Janora Phillips

Lorena

Summary

Veterans service professional with extensive experience assisting veterans in accessing their benefits and services. Proven track record of enhancing service delivery and resolving complex issues effectively. Strong focus on teamwork and meeting changing demands with flexibility and reliability. Expertise in case management and client advocacy.

Experienced with veteran benefits administration and client support. Utilizes strong case management skills to provide comprehensive assistance to veterans. Knowledge of regulatory frameworks and ability to navigate complex systems effectively.

Overview

17
17
years of professional experience

Work History

Veterans Service Representative

Department of Veterans Affair
02.2020 - Current
  • Company Overview: This is a federal job
  • Develops evidence for service connection and disability entitlement by collecting, reviewing, and analyzing complex medical information (such as diagnostic tests, office notes, operative reports, etc.) as a DOMA superuser.
  • Participates in an extensive training program to acquire knowledge of medical terminology, VA regulations, evidence analysis, and the application of the VA schedule of disabilities in making claim determinations.
  • Ensures that federal laws, rules, and other relevant instructions are applied correctly.
  • Bears complete responsibility for accurate analysis, suitable development, and final rating decisions.
  • Examines claims to see if illnesses and/or injuries were brought on by military service or made worse by it in order to make decisions about hospital stays, medical care, or compensation.
  • Identifies evidence to support the service connection, the percentage of disability, the permanent and total disability, and the eligibility for benefits such as pensions, burials, dependent education allowances, special monthly compensation, vocational training, dental and medical care, cars or other modes of transportation, insurance, specially adapted housing, and other ancillary benefits.
  • Promulgate ratings, processes awards, and handles any dependency issues.
  • Interacts and communicates with Veterans and their advocates/representatives to enable prompt, appropriate decision-making.
  • Requests telephone or in-person hearings or interviews with Veterans, qualifying people, representatives, and advocates in order to gather or clarifying information, depending on the specifics of each case.
  • Attends meetings, helps with training, and is expected to contribute my knowledge to help other VSRs improve their abilities in obtaining information for rating decisions as a Military Records Research Coordinator.
  • Works independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension.
  • Excellent written and verbal communication skills with both internal external stakeholders are displayed.
  • Excellent decision-making, debugging, problem-solving, analysis, and discretion are displayed.
  • Demonstrates the capacity to manage several priorities and work-related stress at the same time.
  • Upholds expert client connections, supports the high-quality program of the organization, and carries out additional relevant tasks as given.

Human Resources Technician

3d Cavalry Regiment
05.2017 - 02.2020
  • Served as the Human Resources (HR) Advisor to Commander/Primary Staff on overall provision of Human Resources services, policies, and programs.
  • Worked with Human Resources Command (HRC) to recruit the best individuals and implement efficient management practices for theater operations forces to support United States Army mission worldwide.
  • Provided HR support for direct operations within command in fields of logistic support, medical, training, transportation, and international operations.
  • Audited administration to establish standards and procedures.
  • Identified opportunities for improvement and resolved any discrepancies.
  • Implemented a continuing study of knowledge management and HR policies, programs, and practices to keep management informed of new developments.
  • Led the development of department goals, objectives, and systems for eight companies.
  • Created and managed user accounts of Army software such as Assignment Interactive Model (AIM), Enlisted Distribution Assignment System (EDAS), Total Officer Personnel Management and Information System (TOPMIS II), Force Management System Website (FMSWeb), and Electronic Military Personnel Office (eMILPO) to the organizations' advantage.
  • Technical expert that used strategic knowledge management within Unit Status Report (USR) to increase the quality of knowledge available to management team members when they are making strategic decisions.
  • Participated in the Integrated Personnel and Pay System - Army (IPPS-A) pilot program to test new methods and develop a technology that will provide integrated HR capabilities across all Army components.
  • Advised the Commander of Knowledge Management technologies that identifies and monitors the organization's culture so that it supports the attainment of the company's goals and promotes employee satisfaction.
  • Directed and coordinated arrangement in acquiring personnel for worldwide missions.
  • Provided staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, and regulatory compliance to all stakeholders involved.
  • Oversaw the utilization of HR programs through HR staff.
  • Developed and monitored an annual budget that includes HR services, employee recognition, sport teams support, company philanthropic giving, and administration.
  • Selected and supervised HR Consultants, Legal Assistants, and Training Specialists, and coordinated company use of insurance with Health Care Providers, Retirement Administrators, and other outside sources for over 4300 personnel.
  • Demonstrated and applied relevant and appropriate knowledge, tradecraft, and technical competency to achieve work objectives and outcomes.
  • Stayed up to date in technical specialties by acquiring, developing, and maintaining relevant knowledge and skills.
  • Solicited, listened to, and acted on constructive feedback to enhance technical and professional skills.
  • Established core organizational and values, including selfless service, a commitment to excellence, and the courage and conviction to express one's professional views when representing oneself, organization, and Department of the Army.

Senior Human Resources

Headquarters, United States Army Africa
09.2013 - 04.2017
  • Partnered with other directors and senior executives to develop new manpower requests to build business initiatives, foster employee engagement, and mobilize talent to support US Africa's mission.
  • Assisted in the support of a humanitarian mission that helped United States Government and other Non-Governmental Organization successfully support West Africa.
  • Promoted and administered programs, procedures, participates in executive management, staff meetings, and seminars to help align the workforce with the strategic goals of the organization.
  • Utilized Department of the Army software such as EDAS, TOPMIS, FMSWeb, and eMILPO to produce over 52 HR metric reports to supervisors that gave a broader picture of personnel readiness.
  • Facilitated and monitored the use of an improved awards and action portal throughout the organization that increased productivity and reduced time.
  • Accurately and fairly evaluated individual employee's contributions to organizational results and linked rewards to the accomplishment of those results.
  • Managed employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
  • Led a process of organization development that plans, communicates, and integrates the results of strategic planning throughout the organization.
  • Kept the supervisor and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.
  • Formulated, recommended, and observed compliance with existing governmental and labor legal reporting requirements including any related to the Equal Opportunity (EEO) and Sexual Harassment/Assault Response and Prevention program (SHARP).
  • Supported the Vicenza Military Community Junior Leader SHARP Summit and Senior Leader SHARP Seminar to inspire trust within SHARP response team, the organization, and community.

Human Resources Manager

502d Military Intelligence Battalion
05.2012 - 08.2013
  • As the Subject Matter Expert (SME) and advisor on essential personnel services and personnel accountability while simultaneously serving as the HR Manager.
  • Updated employee records and job assignments of over 300 employees monthly.
  • Created an Awards Program that successfully processed over 300 awards, recognizing personnel of their service and achievements.
  • Accountable for the operational readiness and maintenance of equipment valued over $27,000.
  • Served as Primary Strength Manager accurately tracking 280 personnel and 50 foreign nationals over 25 different locations that resulted in a seamless completion of three Personnel Asset Inventories.
  • Coordinated with the Foreign Language Manager and Local Finance Office, processing over 30 incentive payments.
  • Demonstrated accountability and responsibility for own work.
  • Plans, prioritizes, and balances assignments and projects to ensure timely and effective completion of tasks.
  • Made adjustments as needed to adapt to changing situations.
  • Made effective and efficient use of time and other available resources.
  • Achieved meaningful results by putting in the necessary time and effort, while following through to ensure quality outcomes that support organizational goals and objectives.
  • Analyzed and integrated relevant information or data to draw sound and logical conclusions.

Human Resources Specialist

593rd Special Troops Battalion
01.2011 - 05.2012
  • Provided consistent support, personnel accountability, strength management, reassignment process of over 700 personnel.
  • Administered HR training, tasks, and leadership within the organization that led to commendable ratings during an Organization Inspection from higher echelon.
  • Rewarded and recognized on two separate occasions for overall leadership, commitment, technical proficiency, and professionalism.
  • Coordinated and scheduled promotion panels that allowed potential growth for personnel to excel professionally within the organization.
  • Continuously, arranged appointments with the Personnel Readiness Center to ensure the organization's personnel strength is within the Army Manning Guidance to support ongoing international missions.
  • Sought self-improvement by continuing college education towards an Associate of Arts Degree in General Studies.
  • Actively attended and appropriately responded to written, verbal, and non-verbal forms of communication.
  • Gathered information and data that were necessary for identifying and addressing issues.
  • Created and environment that promotes engagement, integration, and knowledge sharing.
  • Took initiative and used innovation to identify and understand emerging issues relevant to assignments and adapts products and services.

Human Resources Specialist

HHC, 1st Battalion, 3rd Aviation Regiment
05.2009 - 10.2010
  • Effectively processed over 100 finance transactions and over 400 personnel readiness checks.
  • Trained and supervised two personnel on the proper procedures of submitting vouchers to HRC, paying over 400 personnel in a timely manner.
  • Counseled and processed affordable insurance and emergency data to over 600 personnel.
  • Performed additional duties as a Public Affairs Officer, preparing and contributing media information relative to the organization's mission.
  • Built collaborative and constructive relationships that facilitate working across boundaries, groups, and organizations.
  • Recognized responsibility to provide information to others and appropriately share information and knowledge to achieve desired goals.
  • Sought out and integrated diverse perspectives from coworkers, peers, customers, and teams within the organization.

Human Resources Specialist

266th Quartermaster Battalion
11.2007 - 05.2009
  • Refined the Daily Status Reporting system by establishing guidelines for the companies to accomplish timely submission of daily reports and eliminated late submissions to higher echelons.
  • Skillfully managed personnel movement in and out of the organization to ensure accurate reports were submitted in a timely manner.
  • Completed monthly report audits, evaluations, awards, promotions, and personnel actions simultaneously, prioritizing necessary requirements, while meeting suspense.
  • Assisted the organization on deploying and redeployment operations of over 1,200 personnel.
  • Consistently took action to achieve outcomes and results that were superior in quality, quantity, and impact to what would ordinarily be expected at that level.
  • Effectively recognized even subtle written, verbal, and nonverbal cues and responded appropriately.
  • Adhered to schedules, organized, and prioritized own tasks to complete assignments in a timely and effective manner.
  • Applied new approaches to perform more advanced and difficult tasks.

Education

Bachelor's degree - Business Administration/Human Resource Management

Columbia Southern University
Orange Beach, AL
09.2022

Technical or occupational certificate -

Pharmacy Technician
Tucson, AZ
05.2007

Skills

  • Microsoft Office
  • Word
  • Excel
  • Access
  • PowerPoint
  • Outlook
  • Typing 50 words per minute
  • Benefits administration
  • Claims processing
  • Disability evaluation
  • Regulations
  • Staff education and training
  • Data entry
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Order processing
  • Paperwork processing
  • Team development
  • Documentation
  • Order fulfillment
  • Microsoft Excel

Additional Information

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), 50+ words per minute, The information within this resume is accurate.

Languages

English
Full Professional

Timeline

Veterans Service Representative

Department of Veterans Affair
02.2020 - Current

Human Resources Technician

3d Cavalry Regiment
05.2017 - 02.2020

Senior Human Resources

Headquarters, United States Army Africa
09.2013 - 04.2017

Human Resources Manager

502d Military Intelligence Battalion
05.2012 - 08.2013

Human Resources Specialist

593rd Special Troops Battalion
01.2011 - 05.2012

Human Resources Specialist

HHC, 1st Battalion, 3rd Aviation Regiment
05.2009 - 10.2010

Human Resources Specialist

266th Quartermaster Battalion
11.2007 - 05.2009

Technical or occupational certificate -

Pharmacy Technician

Bachelor's degree - Business Administration/Human Resource Management

Columbia Southern University

Similar Profiles

CREATE PROFILE
Janora Phillips